Mery Arias

• Vacuumed, dusted and maintained common areas, hallways and waiting areas at elevators.
• Replenished guest room water glasses, toiletries, and paper products.
• Maintained linen cart so that it was neat and organized.
• Mentored newly hired room attendants on company policies, cleaning procedures and customer service techniques.
• Promptly delivered extra linens, paper products and toiletries to guest rooms upon request.
• Reported damages, disturbances and shortcomings to supervisor.
• Washed and cleaned windows and mirrors.
• Inspected rooms to confirm adherence to department standards.
• Changed bed linens and collected soiled linens for cleaning.
• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Exercised politeness and discretion when dealing with guests and guest property

• Received incoming merchandise and stored in correct stock locations.
• Maintained orderly stockroom for ease of retrieval.
• Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
• Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
• Stocked designated items on shelves, end caps and displays.
• Stocked warehouse efficiently by comparing item numbers with storage locations.
• Received new stock and input values into computer system.
• When I finish my responsibilities, I help my colleagues.

• Maintained accurate records and full compliance with government regulations and agency guidelines.
• Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.

Educated customers on use of banking website and mobile apps

Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service

• Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Promoted company brand and unique offerings through personalized customer service.
• Designed individualized service plans that took into account clients' goals and preferences.
• Customer opening new accounts savings and currents, all account maintenance, credit card sales, selling personal loans, commercial and mortgage loans. Transfers interbank and international, customer complaints, seek solutions to them, among others.
• Created member account profiles on Popular Bank of Dominican Republic online banking program.
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Bank Teller with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management.

Bank Teller adept at processing customer transactions, counting money and maintaining a balanced cash drawer with a high level of accuracy. Trained in all aspects of opening and closing procedures.

• Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Identified sales opportunities and referred customers to branch partners in financial services.
• Processed customer transactions promptly, minimizing wait times.
• Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
• Maintained friendly and professional customer interactions.
• Counted, verified and handled bank deposits and armored car transactions.
• Handled various accounting transactions.
• Received loan and utility payments, sending funds to correct destinations.
• Conducted regular proof work and followed up on chargebacks and deposit corrections.
• Calculated fees due, interest and change for customer transactions.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items and join reward programs.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Collected and authorized payments of guests.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.