Meron Mekonnen
Silver Spring,MD
Your time is limited, so don’t waste it living someone else’s life.
Steve Jobs
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
6
6
years of professional experience
Work History
Seales Associate
DSW Shoe Warehouse
06.2022 - Current
- Worked varied hours, days, nights and weekends as business needs dictate.
- Managed customer relations and customer service through daily communication and interaction.
- Maximized customer interactions by promptly identifying needs and wants.
- Increased customer satisfaction significantly within department.
Concierge
Royal Hospitality Services / Days Inn
11.2021 - Current
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Used critical thinking to break down problems, evaluate solutions and make decisions. Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to customers and handled challenging situations with ease.
- Collected and authorized payments of guests. Maintained cash drawer of $200 per shift.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Teacher
St Andrew Lutheran Church
05.2019 - Current
- Nurture students on bible based stories.
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
- Assist and lectured on understanding the alphabets of Ethiopian native language Amharic, literature to develop students' reading comprehension and cultural literacy,
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Incorporated multiple types of teaching strategies into classroom, exciting and engaging activities to achieve student participation.
Concierge
CBMC WHITE HOUSE SERVICES
10.2020 - 10.2021
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Greeted residence and visitors upon arrival, offered assistance and answered questions to build rapport and retention.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Organized and handling packages to the residence
- Answered customer telephone calls promptly and appropriately handled needs.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Education
High School Diploma -
06.2015
Associate of Science - Nursing
11.2018
Associate of Science - General Studies
05.2023
Skills
- Work Planning and Prioritization
- Client Engagement
- Problem solving
- Verbal and Written Communication
Languages
Amharic
Native or Bilingual
Timeline
Seales Associate - DSW Shoe Warehouse
06.2022 - Current
Concierge - Royal Hospitality Services / Days Inn
11.2021 - Current
Concierge - CBMC WHITE HOUSE SERVICES
10.2020 - 10.2021
Teacher - St Andrew Lutheran Church
05.2019 - Current
Higher 23 Peiparatory School - High School Diploma,
St. Lideta Health Sicence College - Associate of Science, Nursing
Montgomery College - Associate of Science, General Studies
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