Salesforce
MERCY BUNGEI
Colorado Springs,CO
Certification
BLS - American Heart Association
Work Availability
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Quote
Three things in human life are important. The first is to be kind. The second is to be kind. And the third is to be kind.
Henry James
Summary
Well-versed in the epidemiology of hospital-acquired infections and disease outbreaks. Proficient in isolation protocols, control procedures, and hygiene standards. Infection Preventionist knowledgeable about strategies for preventing problems like MRSA. Detail-oriented, hardworking, and dedicated to protecting patients and personnel from serious infections.
Work History
Infection Preventionist /Epidemiologist
Parkview Regional Medical Center
Pueblo, CO
10.2021 - 03.2025
- Hours per week: 40
- Main Duties:
- Oversight of all infection prevention isolations for the main campus in Pueblo CO, and Orthopedic Hospital West attached to Pueblo West ER.
- General hospital orientation Infection Prevention presentations weekly.
- Investigated outbreaks and revamped control measures to prevent future incidents.
- COVID-19 database creation, oversight of isolation procedures, policies, protocols, testing, erection of containment isolation areas, and reporting to local health departments, the State of Colorado Health Department (CDPHE), HHS, and National Health Safety Network (NHSN).
- Collaboration with facilities for the development of construction permits and Infection Risk Assessment (ICRA).
- Infection prevention surveillance, research, compliance monitoring, epidemic investigation, disaster planning, pathogens characteristics, signs, and symptoms of infectious disease processes.
- Oversight of COVID-19 isolations, downgrades, and containment erection and removal.
- Chart auditing and data abstraction for surveillance.
- EPIC electronic health record application and software.
- Vigilanz Surveillance applications.
- Microsoft Office applications.
- Gathered, analyzed, and reported on infection data.
- Collaboration with the Infectious Disease Physician.
- Creation of a spreadsheet for tracking infection data and trends.
- Rounding on isolation compliance, and hand hygiene.
- Collaboration with department directors.
- Preceptor for high school students with an interest in Infection Prevention.
Program Manager
Comcast
Philadelphia, PA
09.2020 - 10.2021
- Hours per week: 40
- Main Duties:
- Provided ongoing coaching, mentorship, and facilitated training for case managers' staff to enhance performance and prepare them for increased responsibilities.
- Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
- Ensured appropriate documentation of pertinent information on COVID-19 case investigation and contact tracing.
- Conferred with Comcast EHS Team, Medical Team, and HR Services on COVID-related matters regarding significant events that could impact program objectives.
- Conducted quality assurance of work activities and measure work outcomes through workload and skills assessment.
- Reviewed case reports prepared by staff to ensure completeness and appropriateness of investigations and actions taken.
- Monitored and supported Contact Tracing for Comcast employee's.
- Evaluated and provided use cases for pilot of Salesforce software.
Team Lead Supervisor
COVID- 19 Containment Response Corps
Denver, CO
08.2020 - 10.2020
- Hours per week: 40
- Main Duties:
- Provided group 1-on-1 supervision to approximately 15 Contact Tracers and Volunteers.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Ensured appropriate documentation of pertinent information on COVID-19 case investigation and contact tracing forms, data entry into health department data (CEDRS), REDCAPS, & Dr Justina surveillance systems, and adherence to protocols for completeness.
- Provided approved information and guidance on quarantine procedures and what to do if symptoms develop.
- Coordinated referrals for testing, healthcare, and other supportive services, as needed, per local protocols.
- Collaborated and coordinated with team of case investigators, surveillance coordinators, surveillance triage staff, care resource coordinators, and epidemiologists to efficiently complete contact notification and monitoring assignments.
- Ensured effective communication and demonstration of system acknowledgment and awareness of diverse health-related needs and concerns to patients, family members, caregivers, staff, and community.
- Ensured adherence to all required training and requirements for maintenance of patient confidentiality and collection of information in concordance with local data privacy and confidentiality standards.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Maintained compliance with company policies, objectives and communication goals.
COVID-19 Response Frontline Case Investigator
El Paso County Public Health
Colorado Springs, CO
03.2020 - 08.2020
- Hours per week: 40
- Main Duties:
- Provided exceptional customer service to promote and maintain positive public health image, constructive working environment, and foster pride and professionalism within workplace and community.
- Contacted people exposed to individuals with COVID-19, assessed symptoms, and referred for testing.
- Coordinated with public health and local facilities to support isolation and quarantine of individuals.
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
- Offered basic guidance regarding testing and medical consultation for those exposed to people with COVID-19.
- Collected and recorded information in Redcap.
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
- Provided educational and informational resources regarding isolation policies and quarantine measures.
Program Assistant Laboratory
El Paso County Public Health
Colorado Springs, CO
07.2018 - 08.2020
- Hours per week: 40
- Main Duties:
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Worked alongside Immunization, Communicable Disease, WIC, EHS, and Pre-trials team to secure useful coverage of program goals and daily operations.
- Filed records with a precise approach to optimize data security and ease of use by program personnel.
- Gathered information and entered details into computer tracking spreadsheets, documents, and databases.
- Assisted with support duties such as filling products, labeling products, testing samples, and taking inventory.
- Prepared specimens for testing and analysis.
- Logged samples correctly into the computerized tracking system.
- Resolved problems, improved operations, and provided exceptional service.
- Worked well in a team setting, providing support and guidance.
- Learned and adapted quickly to new technology and software applications.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Centrifuged blood samples as outlined in clinical protocols.
- Developed and implemented strategies to improve phlebotomy processes.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Collected blood samples in accordance with laboratory protocols and regulations to be sent to CDPHE.
- Spoke with the patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Participated in quality assurance and competency assessment initiatives.
Lab Assistant
Geary Community Hospital
Junction City, KS
07.2014 - 03.2017
- Hours per week: 40
- Main Duties:
- Worked closely with lab staff on special projects.
- Prepared specimens for testing and analysis.
- Prepared samples for centrifugation, aliquoting, and preserving sample integrity.
- Monitored customer service and supported staff in resolving patient concerns to maximize workflows.
- Used personal protective equipment correctly to protect coworkers and patients.
- Followed physician orders to correctly administer therapeutic phlebotomy.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Learned multiple molecular biological techniques.
- Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
- Properly calibrated and adjusted malfunctioning equipment to achieve precise test results.
Education
Master of Science - Global Health- Epidemiology
Liberty University
Lynchburg, VA12.2020
Bachelor of Science - Community Health
LAMAR UNIVERSITY
08.2010
Affiliations
- Association for Professionals in Infection Control and Epidemiology (APIC)
- Colorado Hospital Association ( CHA)
- NC Statewide Program for Infection Control and Epidemiology - (SPICE)
- APIC Chapter 022 - Mile High Colorado
Overview
11
11
years of professional experience
Skills
- CDC Policies
- Surveillance and Infection Monitoring
- Isolation Precautions and Prevention Techniques
- Surveillance and Data Analysis
- Disease trend knowledge and Trend Monitoring
- Facility Inspections
- Infection Control
- Managing Data
- Surveillance Strategies
Accomplishments
- Data Reporting - Compiled statistical data, such as patient admissions, discharges, deaths, births and types of treatment given.
- Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
RemoteOn-SiteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPaid time offPersonal development programsTeam Building / Company RetreatsPaid sick leave401k matchSoftware
Epic
EMR