Melissa McNaughton
Information Technology
Cape Coral,FL
Summary
Hardworking, highly motivated IT professional eager to lend combined knowledge and skills to enhance business performance. Experience in project planning, budget analysis, process improvement, and team leadership. Possesses strong organizational and problem-solving abilities and an understanding of project management principles. Possesses excellent communication and problem-solving skills and an ability to effectively manage competing priorities.
Overview
13
13
years of professional experience
1
1
Certification
Work History
IT Project Manager
GenesisCare
Ft. Myers, Florida
05.2022 - Current
- Responsible for driving & tracking IT tasks for Mergers, Moves, Acquisitions & Closure projects
- Assist with the development of company-wide Project Intake process
- Organized and led kickoff and status meetings to communicate project expectations prior to project execution
- Perform cost analysis for IT infrastructure project needs
- Recommended improvements to established business processes, enabling better project turnaround timeframes
- Documented project requirements, processes, and procedures
- Assigned tasks to appropriate resources within company
- Led meetings to detail project milestones, brainstorm ideas and determine appropriate techniques to manage tasks
- Developed relationships with appropriate client stakeholders
- Traveled to customer sites to keep projects on schedule while maintaining high quality
- Devised plans and schedules for concurrent projects to meet established deadlines
- Leveraged project management software to facilitate project workflow.
IT Deployment Specialist & Team Lead
GenesisCare
Ft. Myers, Florida
10.2021 - 05.2022
- Oversee daily deployment team operations to ensure high levels of productivity & company onboarding success for more than 400 radiation therapy treatment facilities, ICC & MSP practices
- Suggested changes to standard operational and working practices, providing leadership needed to develop and implement continuous improvements
- Work closely with NSA Compliance officers and ensure adherence of NSA policies
- Manage expectations of the Deployment team productivity & report on metrics to leadership
- Inspired knowledge sharing and collaboration across departments to focus on continues improvements & convergence of identified best practices
- Documented design specifications and installation instructions for company-wide use
- Trained users & new team members in system operation and basic maintenance
- Selected hardware and software components required to meet user needs
- Communicated work goals and deadlines to employees to increase productivity and meet project benchmarks
- Assisted in the recruitment and onboarding of new team members
- Acting as the sole SME for all onboarding Global roles
- Mentored and coached team members to ensure successful performance.
IT Deployment Technician
GenesisCare
Fort Myers, FL
03.2020 - 10.2021
- Monitored daily activity and work of 2 Contract employees, including team and individual ticketing ques
- Developed training materials and procedures, and train users in proper use of hardware and software
- Installed and maintained PC hardware and handled other administrative duties
- Conferred with users, and conducted computer diagnostics to investigate and resolve problems and to provide technical assistance and support
- Configured hardware, devices and software to set up work stations for employees
- Maintained records of daily data communication transactions, problems, and remedial actions taken and installation activities
- Developed and maintained courteous and effective working relationships across multiple departments
- End user engagement to verify optimal customer satisfaction following support and problem resolution
- Installed and performed minor repairs to hardware, software and peripheral equipment, following design, and installation specifications
- Conferred with staff, users, and management to establish requirements for new systems or modifications.
IT Help Desk Technician
21st Century Oncology Holdings Inc.
Fort Myers, FL
07.2018 - 03.2020
- Provided level-1 and level-2 remote support for desktops, laptops, scanners, printers, and other computer-related devices to more than 400 radiation therapy treatment facilities, ICC & MSP practices
- Conduct system discovery & analysis as assigned for specific office locations -suggesting upgrades to align with company standards/requirements
- Configure hardware, devices, and software for employee workstation setup, making suggestions for improvement when necessary
- Installation and maintenance of company antivirus & encryption
- Developed training materials and procedures, and train users in proper use of hardware and software
- Follow up with clients to ensure optimal customer satisfaction following support engagement and problem resolution
- Collaborate with vendors to resolve advanced problems & document process for future use
- Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions
- Explain technical information in clear terms to non-technical individuals to promote better understanding
- Managed multiple priorities, following through on assigned projects to completion.
Front Office Specialist
21st Century Oncology Holdings Inc.
Fort Myers, FL
09.2010 - 07.2018
- Handled confidential information with discretion and security
- Assisted in various Front office roles as needed (Check-in, Check-out, Ancillary Scheduling, Medical Records)
- Create Knowledge base documentation for various positions within the company
- Consistently recognized for technical troubleshooting skills
- Successfully resolve technical issues by assisting remote IT staff via telephone as needed
- Train onboarding staff on computer applications & policies/procedures
- Obtain & Released information to persons or agencies according to HIPAA compliance and regulations
- Obtain results & notes via secure portals & organized paperwork such as charts and reports for office and patient needs
- Verified insurance coverage and obtained pre-authorizations as necessary
- Scheduled tests and procedures for patients, such as lab work and x-rays, based on physician orders
- Utilized computerized appointment scheduling system and supported updates
- Answered phones, returning messages to schedule appointments
- Resolved medical record discrepancies by collecting and analyzing information.
Skills
- Client/Stakeholder Engagement5
- Resource Management5
- Vendor Management5
- Verbal Communication Skills5
- Budget & Cost Analysis5
- Waterfall Methodologies5
- Interpersonal Skills5
- Timelines and Milestones5
- Compliance & Quality Assurance 5
- Customer Needs Assessments
- Project Planning
- Work Breakdown Structure (WBS)
- Infrastructure Buildout
- Project Deadlines
- Project Management
- Mergers and Acquisitions Knowledge
- Client Relations
- Microsoft Active Directory
- Microsoft Office Suite Expertise
- Client Meetings
Certification
ITIL Foundation Certificate in IT Service Management.5
Timeline
IT Project Manager
GenesisCare
05.2022 - Current
IT Deployment Specialist & Team Lead
GenesisCare
10.2021 - 05.2022
IT Deployment Technician
GenesisCare
03.2020 - 10.2021
IT Help Desk Technician
21st Century Oncology Holdings Inc.
07.2018 - 03.2020
Front Office Specialist
21st Century Oncology Holdings Inc.
09.2010 - 07.2018
ITIL Foundation Certificate in IT Service Management.5
Similar Profiles
Alison RoutledgeAlison Routledge
Medical Secretary at GenesisCareMedical Secretary at GenesisCare
Elona ArqimandritiElona Arqimandriti
Claims Manager at GenesisCareClaims Manager at GenesisCare
Sachin Joseph ThekkoodenSachin Joseph Thekkooden
Software Engineer at GenesisCareSoftware Engineer at GenesisCare