Melisa Rodabaugh
Eagle,ID
Summary
Experienced customer care specialist with over 30+ years of experience in the customer service industry. Excellent reputation for resolving problems and improving customer satisfaction.
Excellent communication skills in English and Spanish with outstanding record of courteous and respectful treatment of the public.
Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Claims Specialist
Social Security Adminstration
04.1999 - Current
- Provided quality customer support to English and Spanish speaking clients by following up with claimants on pending initial disability claims and postentitlement issues.
- Contributed to the achievement of the office and Agency goals by controlling my portion of the SSI postentitlement and initial claim workloads.
- Successfully learned new material and applied it using appropriate Agency technology and Agency automation tools.
- Processed all of the office's Continuing Disability Reviews and met weekly goals.
- All other administrative duties that I was called upon to perform.
Education
Major: International Relations - Minor: Economics And Spanish
University of Wisconsin - Milwaukee
Milwaukee, WI05.1997
Skills
- Passion for Health and Fitness
- Promoting Healthy Lifestyle
- Diet and Nutrition
- Health and Wellness
- Resourcefulness
- Punctual and Dependable
- Adaptable to changes in workplace
- Effective communication (English and Spanish)
Accomplishments
Tony Robbins Seminar-Unleashing the Power Within Seminar 3/2023
Completed Megan Touhey Workshop:
-Making Relationships Work 2021
Stephen Ministry Training 2017
Stephen Ministry Facilitator Training 2019
Michael Bernoff Core Strength Experience 2015
Certification
Evolution Travel Agent Certification 7/2022
Languages
Spanish
Native or Bilingual
Portuguese
Elementary
Timeline
Claims Specialist
Social Security Adminstration
04.1999 - Current
Major: International Relations - Minor: Economics And Spanish
University of Wisconsin - Milwaukee
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