Megan Worthley
Customer Service Representative
Waxhaw,NC
Summary
Ambitious Customer Enrollment Specialist with 20 years of experience, exemplary listening and communication skills. Adept at planning, organizing and facilitating the customer enrollment process. Decisive leader with excellent verbal and written skills and a solid understanding of DCLI customer enrollment process. Pursuing a new professional challenge with room for advancement.
Overview
21
21
years of professional experience
Work History
Customer Enrollment Specialist
Direct ChassisLink Inc.
Charlotte, North Carolina
06.2021 - Current
- Communicated effectively via telephone, email with DCLI customers.
- Provide support for all new customers.
- Review and process customer insurance certification.
- Work directly with all shared services departments to meet all customer needs.
- Update and maintain customer records.
Store Manager/Assistant Manager
Ann Taylor Loft
Charlotte, North Carolina
10.2016 - Current
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Charlotte area training manager.
Assistant Store Manager
Gap
Sea Girt, NJ
12.2000 - 07.2015
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Education
Bachelor of Science - Early Childhood Education
West Virginia University
Morgantown, WV05.2004
Skills
- Collaborative Teamwork
- Time management
- Attention to detail
- Adaptability
- Organization
- Flexibility
- Self-motivation
- Positivity
- Interpersonal skills
Timeline
Customer Enrollment Specialist
Direct ChassisLink Inc.
06.2021 - Current
Store Manager/Assistant Manager
Ann Taylor Loft
10.2016 - Current
Assistant Store Manager
Gap
12.2000 - 07.2015
Bachelor of Science - Early Childhood Education
West Virginia University
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