Megan Love
Spartanburg,SC
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
6
6
years of professional experience
Work History
Starbucks Manager/ District Trainer
Ingles
10.2019 - Current
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Recorded inventory sales into organization's weekly income report.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Maintained an average customer connection score of 50 or higher for the duration of employment.
- Executed a plan to increase sales and managed a sales increase of $192,00 over the previous years sales with a total of $98,491 profit dollars.
- Established a plan to maintain cleanliness and food safety compliance, achieved a score of 89.
Customer Service Manager
Ingles
07.2018 - 10.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
Movie Theater Assistant Manager
NCG Cinemas
11.2016 - 07.2018
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Education
High School Diploma -
Broome High School
Spartanburg, SC05.2017
Skills
- Staff Management
- Issue and Conflict Resolution
- Customer Service
- Greet Guests
- Food and Beverage Management
- Quality Standards
- Employee Coaching and Motivation
- Managing Employee Relations
- Scheduling and Coordinating
- Strategic Planning
- Sales Strategies
- Overseeing Employees
- Manage Profitability
Timeline
Starbucks Manager/ District Trainer
Ingles
10.2019 - Current
Customer Service Manager
Ingles
07.2018 - 10.2019
Movie Theater Assistant Manager
NCG Cinemas
11.2016 - 07.2018
High School Diploma -
Broome High School
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