Megan Johansen
Phoenix,AZ
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals.
Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen.
Works effectively with cross-functional teams in ensuring operational and service excellence.
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 15 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated product expertise, including competitive offerings, pricing and market positioning.
Overview
15
15
years of professional experience
Work History
Provider, Office Manager, Clinic Director
The Wellness Way
Phoenix, AZ
06.2020 - Current
- Coordinated special projects and managed schedules.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
- Maintained computer and physical filing systems.
- Managed office operations while scheduling appointments for department managers.
- Evaluated employee records and productivity to complete employee evaluations.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Sourced vendors for special project needs and negotiated contracts.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Provided information regarding charge accounts and loyalty programs.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Partnered with healthcare teams to address care plan management, development and implementation.
- Diagnosed issues and implemented treatment plans to resolve problems or help manage symptoms.
- Met with patients to discuss medical histories and current complaints.
- Ordered and executed various tests, analyses and diagnostic images to provide information on patient condition.
- Determined appropriate treatments to achieve balance in body.
Hair Stylist
Self-employeed
Phoenix, AZ
07.2006 - 06.2020
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Monitored current trends to understand fashions and better serve customer needs.
- Processed payments, entering sales in register for prompt customer service.
- Organized sales area and work station to showcase products and boost sales.
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Recorded notes for future reference about customer preferences and services delivered.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Assessed customer hair texture, treatment history and desired outcome to determine services required.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Designed individualized plans to assist customers in healing damaged or dry hair.
- Prepared items for photo shoots by removing tags, buffing surfaces and arranging layouts.
- Sourced materials and props for photo shoots to enhance products and appearance of subjects.
- Represented desired product features in shoots to enhance appearance and improve consumer purchasing numbers.
Customer Service, Health Coach
Pure Simple Health
Phoenix, AZ
04.2008 - 04.2020
- Maintained records of clients' health progress and compared to health goals.
- Engaged members in health coach training services, supplements and technology.
- Assisted clients in finding new ways to inspire healthier habits.
- Recorded health data by asking clients to complete self-assessments.
- Coached 1000's of clients by developing health goals and action plans.
- Provided comprehensive, empowering, and professional health coaching programs so members remain motivated to attain personal health and fitness goals.
- Supported implementation of patient health plan, weight loss programs, and personalized fitness and exercise programs.
- Conducted initial patient assessment and analysis, prepared patient charts, and performed pre-admissions processing.
- Logged work orders and change orders into infusionsoft, google drive and excel database to track job status.
- Logged work orders and change orders into online database to track job status.
- Resolved issues by coordinating with sales and shipping department.
- Recommended nutrition and fitness modifications to improve overall health of clients.
- Interpreted health data and recorded clients' health status.
Education
No Degree - Human Behavioral Health, Psychology, Nutrition
Consulting Hypnotist -
04.2022
Wellness Provider - Health Restoration
04.2021
High School Diploma -
07.2005
Cosmetology - Cosmetology
07.2005
Skills
- Clinic Administration
- Clinical Documentation Management
- Operational Records Maintenance
- Policy and Program Development
- Motivational Leadership
- Facility Management
- Employee Work Scheduling
- Employee Recruitment and Hiring
- Home Health Care
- Continuous Improvement Planning
- Employee Training Program
- Article Marketing
- Administrative Support
Timeline
Provider, Office Manager, Clinic Director - The Wellness Way
06.2020 - Current
Customer Service, Health Coach - Pure Simple Health
04.2008 - 04.2020
Hair Stylist - Self-employeed
07.2006 - 06.2020
San Jacinto College District - No Degree, Human Behavioral Health, Psychology, Nutrition
Life Enrichment Center - Consulting Hypnotist,
The Wellness Way Academy - Wellness Provider, Health Restoration
Mountain View High School - High School Diploma,
East Valley Institute of Technology - Cosmetology, Cosmetology
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