Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline

Megan Dambro

Lawrence,KS

Summary

Detail-oriented team player and problem-solver dedicated to streamlining operations and organizational efficiency. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience

Work History

Office Manager/Lead Bookkeeper

UNI Computers
01.2016 - 03.2023
  • Updated reports, managed accounts, and generated reports for company database.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Controlled finances to lower costs and keep business operating within budget.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Leveraged data and analytics to make informed decisions and drive business improvements.

Customer Service Associate

UNI Computers
12.2013 - 07.2017
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Promptly responded to inquiries and requests from prospective customers.
  • Trained staff on operating procedures and company services.
  • Solved problems with products and services by providing customers with technical support.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Education

Bachelor of Science - Business Administration

University of Kansas, Lawrence, KS

Skills

  • Account Reconciliation
  • Administration and Reporting
  • Organizational Skills
  • Integrity and Strong Work Ethic
  • Teamwork and Collaboration
  • Problem-Solving
  • Self-motivated and Goal-oriented
  • Attention to Detail
  • QuickBooks
  • Microsoft Excel
  • Microsoft Office

Accomplishments

  • Created a new position within the company to help owner concentrate on generating clientele.
  • Served as the sole Bookkeeper for a $1 million IT support and consulting company.
  • Used Microsoft Excel to develop spreadsheets for business analysis and operations.

Timeline

Office Manager/Lead Bookkeeper - UNI Computers
01.2016 - 03.2023
Customer Service Associate - UNI Computers
12.2013 - 07.2017
University of Kansas - Bachelor of Science, Business Administration

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Megan Dambro