Mayank Shukla

• Lead enterprise-level program for transitioning legacy APIs to V4, ensuring compliance with the latest standards and best practices, while utilizing Agile methodologies to manage iterative development cycles and quick releases.
• Collaborate with cross-functional teams across geographies including product management, engineering, and security to ensure seamless implementation of the new API version, prioritizing features and addressing evolving requirements in a fast-paced environment.
• Manage the end-to-end delivery of multiple API updates, ensuring RBAC (Role-Based Access Control) compliance for secure user access across the platform, using Agile techniques for flexible planning and rapid response to feedback.
• Drive adoption of modernized API standards, guiding technical teams through the implementation of V4 architecture, security protocols, and system integrations.
• Define and track key performance indicators (KPIs) to ensure successful rollout and mitigate risks associated with legacy system transitions, using Jira for real-time tracking and reporting of milestones, risks, and dependencies.
• Act as the primary point of contact for program status, risks, and resolution, communicating progress to senior leadership and stakeholders, and facilitating Agile ceremonies such as sprint planning and retrospectives to maintain team alignment.
• Lead efforts for continuous improvement, identifying process gaps and implementing solutions to optimize program execution and delivery timelines.

Additional Responsibilities as part of the Release Management Team:

• Oversee end-to-end release planning and delivery for multiple enterprise-level products, ensuring seamless integration and deployment across various environments.
• Coordinate cross-functional teams (engineering, product, QA, security) to define release schedules, scope, and milestones, aligning all stakeholders to ensure timely, quality product releases.
• Manage release risk assessments, prioritizing issues and ensuring proper risk mitigation and rollback plans are in place, while adjusting release timelines and scopes as needed based on feedback.
• Contribute to continuous optimization of the release process, implementing best practices for automation, change management, and version control, ensuring Agile workflows streamline communication and execution.
• Utilize Jira to track and manage project tasks, user stories, and sprints, and create custom dashboards for real-time visibility into project progress and team performance.
• Document processes, releases, and retrospectives in Confluence, providing transparency and knowledge sharing across teams.

• Transitioned to HCL Technologies by Dell EMC

• Mapped stakeholders, gained their trust and worked in collaboration with all technical & non-technical functions
• Reported data and insights to drive business growth for RP
• Worked with cross-functional teams to ensure strategy and execution alignment
• Drove business & technical conversations for understanding the requirements & dependencies
• Defined release objective, components, integration points, dependencies, and timeline AND Monitored engineering and cross functional program plans
• Aimed high quality deliverables by focusing on quality assurance metrics.
• Identified, assessed & mitigated the risks blocking Program Phase Exits
• Led Agile Transformation of Engg Teams
• Facilitated multi team events like Big Room Planning, Scrum of Scrums etc
• Assisted SMs in effectively using JIRA metrics wrt forecasts for delivery sprints and releases
• Re-assessed the Scrum Maturity of the team and trained them to higher levels of maturity

• Led team of 27 employees for big Compliance Framework Transformational Program (LEAP) for TCS from digital platform enhancement perspective
• Evaluated proposed CRs by doing Business Value Estimation, Budget Estimation, Milestone Plans and Size Estimation
• Resolved & handled project issues related to budgeting, staffing shortages, tactical matters, scope creep and divergent business and user needs
• Parallelly worked as SCRUM MASTER (from Feb’17 onwards) for Agile CoE Team and helped other teams in TCS in SCRUM Implementation, Coaching new SMs and teams, Improving team estimation, commitments and capacity planning for sprints AND Driving Agile adoption Retros for enhancing performance

• Understood and analyzed business requirements from CXOs of Tata Group of Companies
• Prepared business process flows, functional design of the workflow/ system, mockup screens, BRDs, Interface document & Test cases
• Tested developed application through Manual testing and gave Demos/ Walkthroughs/ Trainings to the stakeholders
• Analyzed business processes with its Owners & improved them by reducing waste & redundancies
• Prepared updates Business Process models using ARIS Tool & maintained Enterprise Process Web (repository of all processes)