Hi, I’m
Mavis Wilkerson
Ennis,Tx
Summary
Proactive and meticulous Management experience with over 18 years of experience in the Medical industry. Customer-oriented team player who thrives in competitive markets with unsurpassed drive, passion and commitment to exceeding expectations in customer satisfaction, revenue and cost controls.
Overview
23
years of professional experience
Work History
Legacy Financial GroupDuncanville, TX
Requisition Manager/Certified Tax Preparer
01.2020 - Current
Job overview
- Completed and filed returns with tax departments at local, state and federal levels.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Interviewed Business and residential clients to collect information and gather necessary paperwork prior to preparing tax returns.
- Provided information about available products and services to clients, resulting in increased business opportunities.
- Oversaw team of five tax professionals handling up to 500 clients per year.
CVS PharmacyDallas, Texas
Assistant Manager
04.2018 - 01.2020
Job overview
- Responsible for managing employees, assisting store manager, ordering product and maintaining store.
- Opened and closed store as needed and maintained customer issues and complaints.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
JB Hunt/Reese TransportationDallas, Texas
Truck Driver
01.2009 - 01.2018
Job overview
- Drove 18-wheeler truck to different destinations as assigned delivering products to companies
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Executed safety practices and inventory loading without customer complaints, accidents or lost-time.
- Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
- Contacted customers to report delayed delivery times.
Audelia Medical CenterDallas, Texas
Medical Assistant
01.2005 - 11.2009
Job overview
- Assist patients to exam rooms, interviews patients, measure vital signs, including weight, blood pressure, pulse, temperature, and document all information in patient's chart
- Kept exam rooms stocked with adequate medical supplies, maintain instruments, prepare sterilization as required
- Assisted will all related reports, labs and information is filed is available in patients' medical records prior to their appointment
- Sanitized, restocked and organized exam rooms and medical equipment.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Tested and recorded blood glucose levels.
Precious Health CorpDALLAS, Texas
Medical Assistant/Administrative Assistant to the Director
01.2001 - 12.2005
Job overview
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Obtained payments from patients and scanned identification and insurance cards.
- Answered phone calls and messages for physicians and medical facility, scheduling appointments and handling patient inquiries.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
- Collaborated with assistants and doctors to prepare and set up rooms with adequate supplies and equipment.
- Established workflow processes monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Assigned tasks and directed team of office clerks.
- Kept operations in compliance with OSHA regulations by developing and directing effective internal systems.
- Led, directed, managed and mentored 10 to 20 administrative staff members.
Education
ATI Career Training Center - Dallas, Dallas, TX
Certified Registered Medical Assistant from Medical Assisting
Empowering The Masses, Dallas, TX
Phlebotomy from Phlebotomy
08.2022
Wilmer Hutchins High School, Hutchins, TX
Diploma from English Language And Literature
05.1996
Skills
- Phlebotomy Functions & Butterfly Venipuncture
- Patient Confidentiality & Client Satisfaction
- Vacuum Tube, Syringe Use & Manual and Finger Dexterity
- Patient Identification
- Office Support
- Answering Questions
- Team Leader
- Finger Stick Method & Urinalysis Testing
- Safety Rules Regulations & Project Requirements
Timeline
Requisition Manager/Certified Tax Preparer
Legacy Financial Group
01.2020 - Current
Assistant Manager
CVS Pharmacy
04.2018 - 01.2020
Truck Driver
JB Hunt/Reese Transportation
01.2009 - 01.2018
Medical Assistant
Audelia Medical Center
01.2005 - 11.2009
Medical Assistant/Administrative Assistant to the Director
Precious Health Corp
01.2001 - 12.2005
ATI Career Training Center - Dallas
Certified Registered Medical Assistant from Medical Assisting
Empowering The Masses
Phlebotomy from Phlebotomy
Wilmer Hutchins High School
Diploma from English Language And Literature
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