Hi, I’m
Mauricio Saenz
Brownsville,TX
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
13
years of professional experience
Work History
Grupo Sayro SA DE CV
Gas Station Manager
01.2019 - Current
Job overview
- Trained new employees on proper protocols and customer service standards by following a list of requirements.
- Assisted in recruiting, hiring and training of team members after interviewed.
- Trained and guided team members to maintain high productivity and performance for customer service.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Created strategic plans of marketing to increase sales.
- Created a strategy of loyalty to keep customers coming back.
Marvic Petroleum
Broker
01.2019 - Current
Job overview
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork and fulfilled quote requests to deliver excellent customer support.
- Great communication with clients to make sure the gasoline or diesel arrived to gas station.
- Monitor the truck with gasoline or diesel to have an ETA successful and had communication with the truck driver.
Sora Sushi Fusion Bar
Administrator - Business Operations
01.2018 - Current
Job overview
- Developed monthly reports of my restaurant with Uber Eats, GrubHub, Doordash.
- Fostered strong rapport with clients, vendors and stakeholders through consistent follow-up and communication to optimize restaurant's operation.
- Revised plans to meet changing goals and requirements by having meetings with employees.
- Developed strategic plans and initiatives to increase sales.
Education
Instituto Tecnologico De MonterreyMonterrey, Nuevo Leon
Master of Finance from Finance And Administration
08.2024
University Overview
- GPA[4.0]
Saint Joseph AcademyBrownsville, Texas
High School Diploma
08.2020
University Overview
- Honor Roll [A Student Honor Roll]
Skills
- Corrective Actions
- Maintaining Clean Work Areas
- Customer Needs Assessments
- Operational Efficiency
- Strategize Business Plans
- Materials Planning and Logistics
- Price Structuring
- Inventory Tracking and Management
- Finance and Accounting Oversight
- Payroll Administration and Timekeeping
Private Pilot
In Tec Blue, I prepared myself to get a private pilot license.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Gas Station Manager
Grupo Sayro SA DE CV
01.2019 - Current
Broker
Marvic Petroleum
01.2019 - Current
Administrator - Business Operations
Sora Sushi Fusion Bar
01.2018 - Current
Instituto Tecnologico De Monterrey
Master of Finance from Finance And Administration
Saint Joseph Academy
High School Diploma
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