Matthew Tiner

Front-End Manager

Promoted from Assistant Front-End Manager

• Oversaw all front-end operations, ensuring consistent delivery of exceptional customer service, store cleanliness, and a safe, efficient environment.

• Managed, mentored, and developed a team that included assistant front-end managers, cashiers, and service clerks, driving accountability and high performance.

• Led efficiency initiatives to streamline checkout processes, reduce wait times, and resolve escalated customer concerns with professionalism and care.

• Partnered with store leadership to align front-end strategies with sales goals, inventory accuracy, and merchandising standards.

• Directed loss prevention efforts through daily monitoring, staff coaching, and enforcement of safety and security protocols.

• Championed a service-driven team culture by leading training programs, promoting open communication, and modeling the company’s core values.

• Provided exceptional customer service while supporting sales, marketing promotions, and daily store operations.
• Collaborated with leadership to meet revenue goals, maintain store standards, and ensure policy compliance.
• Engaged in consultative selling, completed administrative tasks, and upheld a clean, organized retail environment.

• Assisted the Front-End Manager in overseeing daily operations to uphold exceptional customer service, cleanliness, and a safe, welcoming environment.
• Helped supervise and support front-end team members by coordinating tasks, reinforcing policies, and maintaining quality standards.
• Contributed to greater efficiency by aiding in process improvements, reducing wait times, and addressing customer concerns with professionalism.
• Collaborated with store leadership to support sales initiatives, manage inventory tasks, and enhance merchandising efforts.
• Supported loss prevention strategies through active monitoring, employee coaching, and promoting awareness of potential risks.
• Played a key role in training new team members, encouraging open communication, and fostering a team-oriented, service-driven culture.

• Led promotional and advertising campaigns to increase sales and enhance brand visibility.
• Managed and developed a team of 2–10 Sales & Marketing managers, cultivating a high-performance culture.
• Created and executed sales forecasts and marketing plans aligned with company objectives.
• Analyzed marketing campaign performance using data insights to optimize strategies.
• Built and maintained strong relationships with key stakeholders to ensure successful initiative execution.