Matthew D. Giesler
Frankfort,IN
Summary
Highly experienced Representative known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
7
7
years of professional experience
Work History
Inside Sales Associate
JCI
Lebanon, IN
08.2021 - Current
- Identified consumer interests and key market identifies for new accounts.
- Developed working relationships with partners to merge and exchange consumer information and marketing data.
- Handled inbound prospect calls to provide product information, answer questions, and resolve purchase hesitations.
- Researched and identified possible new accounts for sales development.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Answered customers' questions regarding products, prices and availability.
- Managed friendly and professional customer interactions.
Customer Service Representative
JCI
Lebanon, IN
08.2020 - 07.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
Quality Control Inspector
JCI
Lebanon, IN
04.2019 - 07.2020
- Communicated with production team members about quality issues.
- Performed visual inspections and non-destructive tests where appropriate.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Evaluated components and final products against quality standards and manufacturing specifications.
Assembly Technician
JCI
Lebanon, IN
08.2015 - 03.2019
- Assembled and aligned parts and fixtures using hand and power tools.
- Kept work areas organized, tidy and clean for maximum productivity.
- Inspected all work for quality and compliance with design standards.
Education
No Degree - Computer Science
Ball State University
Muncie, INSkills
- Managing Customer Expectations
- Reviewing and Updating Customer Orders
- Effective Customer Communication
- Attention to Detail
- Investigative Procedures
- Communications Strategies
- Customer Service and Assistance
Timeline
Inside Sales Associate
JCI
08.2021 - Current
Customer Service Representative
JCI
08.2020 - 07.2021
Quality Control Inspector
JCI
04.2019 - 07.2020
Assembly Technician
JCI
08.2015 - 03.2019
No Degree - Computer Science
Ball State University
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