Mark of Excellence Award- Infiniti Motor Company (2017)
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Matthew Huff
Director Of Operations
1307 Wealthy Street Southeast Grand Rapids,MI
Summary
Diligent professional with over 12 years of experience and a proven knowledge of business development, efficiency improvement, and team building. Aiming to leverage strengths to successfully serve in a fulfulling and professional role. Outstanding customer service, communication and listening skills.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Director of Operations
The Howling Pumpkin
Saint Helen, MI
05.2017 - Current
- Oversee day-to-day production activities in accordance with business objectives.
- Defined, implemented and revised operational policies and guidelines.
- Developed business growth from start-up to successfully completing 4 years and achieving profitability.
- Led change and transformation across business areas to deliver benefits and align company resources.
Business Manager
Infiniti
Grand Rapids, MI
04.2015 - 04.2017
- Coordinated schedules to keep our process flowing during busy periods.
- Created, managed and executed business plans and communicated our company vision and objectives to motivate staff.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Enhanced and redefined customer service to provide an exceptional experience.
Business Manager
Chevrolet
Grand Rapids, MI
09.2011 - 07.2015
- Oversaw activities directly related to sales or providing services
- Reviewed financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
- Managed staff, Process planning, training and performance evaluations.
- Resolved customer complaints while providing exception customer service.
Education
Business Development Training - Business Management/Finance
Infiniti USA
Grand Rapids/RemoteBusiness Management/CS Training - Management of Finance And Sales
Chrysler Academy
Remote/MichiganHigh School Diploma -
Houghton Lake High School
Houghton Lake, MI 09.2001 - 06.2005
Skills
Excellent Communication
Interests
LEGO/Esports/Fitness
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
Director of Operations
The Howling Pumpkin
05.2017 - Current
Business Manager
Infiniti
04.2015 - 04.2017
Business Manager
Chevrolet
09.2011 - 07.2015
High School Diploma -
Houghton Lake High School
09.2001 - 06.2005
Business Development Training - Business Management/Finance
Infiniti USA
Business Management/CS Training - Management of Finance And Sales
Chrysler Academy