Summary
Overview
Work History
Education
Skills
Software
Timeline
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Mathew Bridges

Cullowhee,NC

Summary

Authoritative Quality Assurance Coordinator with three years of improving production outcomes and evangelizing for customer rights. Proven provider of actionable business intelligence and practical enhancement plans. Committed to discovering and eliminating weaknesses in manufacturing and development efforts. Authoritative Quality Assurance Coordinator with three years of improving production outcomes and evangelizing for customer rights. Proven provider of actionable business intelligence and practical enhancement plans. Committed to discovering and eliminating weaknesses in manufacturing and development efforts.

Overview

10
10
years of professional experience
3
3
years of post-secondary education

Work History

Quality Assurance Coordinator

Interstate Blood Bank
Asheville, NC
01.2018 - 04.2021
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Collaborated with management to provide training on improved processes and assisted with maintenance of quality training.
  • Collected and analyzed activity data and initiated, developed, and recommended improvements to systems, processes, and procedures to increase productivity and reduce cost.
  • Designed QA inspection measures for, improving fault and return rates by 10%.
  • Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
  • Assisted with quality control audits.

Certified Restaurant Supervisor

Red Lobster Restaurant
Asheville, North Carolina
03.2013 - 01.2018
  • Boosted customer satisfaction and service delivery to strengthen customer loyalty.
  • Coordinated with kitchen employees and front-of-house personnel to consistently drive smooth operations.
  • Coordinated 40 team members with focus on productivity, efficiency, and enhancing customer experience.
  • Greeted and interacted positively with customers, promoting specials and providing information on key product offerings.
  • Identified and addressed customer complaints to promoting satisfaction and loyalty.
  • Monitored 40 staff members on performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards.

Line Cook

Old Chicago
Cedar Falls, Iowa
12.2009 - 04.2012
  • Maintained smooth and timely operations in preparation and delivery of meals
  • Developed strategies to enhance catering and retail food service revenue and productivity goals
  • Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients
  • Prepared and cooked meals according to recipes and customer specifications

Education

MBA - Health Informatics And Information

East Carolina University
Greenville, NC
08.2022 -

Bachelor of Science - Art And Design

University of Northern Iowa
Cedar Falls,IA
08.2007 -

Skills

Dependable and Responsible

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Software

SQL

TABLEAU

PYTHON

Rapid Miner

Timeline

MBA - Health Informatics And Information

East Carolina University
08.2022 -

Quality Assurance Coordinator

Interstate Blood Bank
01.2018 - 04.2021

Certified Restaurant Supervisor

Red Lobster Restaurant
03.2013 - 01.2018

Line Cook

Old Chicago
12.2009 - 04.2012

Bachelor of Science - Art And Design

University of Northern Iowa
08.2007 -

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