Summary
Overview
Work History
Education
Skills
Languages
Timeline
Bartender

Mateo Tualla

Pembroke Pines,FL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Proven willingness to take on any task to support the team and help the business succeed.

Overview

4
4
years of professional experience

Work History

Event Bartender

Advanced Hospitality Services
Fort Lauderdale, FL
05.2021 - Current
  • Prepared for events by setting up bar, stocking supplies and arranging tables.
  • Closed out cash register and prepared cashier report at close of business.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Checked ID cards and verified bar guests were of legal age.
  • Prepared wide variety of mixed drinks by applying extensive cocktail knowledge.
  • Responded to guest questions and requests with friendly and knowledgeable service.
  • Prepared garnishes by evenly slicing and pitting fruits.

Host Leader

Chick-fil-A
Pembroke Pines, FL
05.2021 - 05.2022
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Answered customer questions about hours, seating and menu information.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Worked on different stations to provide optimal coverage and meet production goals.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Head Studio Photographer

Nick's Photo Studio
Miramar, Florida
10.2019 - 05.2021
  • Photographed high-quality images for various print and digital projects.
  • Digitally edited photos to enhance appearance.
  • Planned and prepared for on-location and studio shoots.
  • Edited, toned, captioned and uploaded photographs for publication.
  • Consulted with customers to find the best types and styles of products that would work for them.
  • Avoided revenue losses by resolving customer grievances consistently, collaborating with team members in different departments to achieve creative solutions.
  • Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies.

Education

Alcoholic Beverages And Mixology - Bartending

ABC Bartending Schools
Fort Lauderdale, FL
08.2020

High School Diploma -

Charles W Flanagan High School
Pembroke Pines, FL
06.2020

Skills

  • Fluent in English and Spanish
  • Customer Retention Strategies
  • Calm and Professional Under Pressure
  • Customer Account Management
  • Understanding Customer Needs
  • Efficient and Detail-Oriented
  • Upselling Products and Services
  • Courteous with a Strong Service Mindset
  • Bar Operations and Logistics

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Event Bartender

Advanced Hospitality Services
05.2021 - Current

Host Leader

Chick-fil-A
05.2021 - 05.2022

Head Studio Photographer

Nick's Photo Studio
10.2019 - 05.2021

Alcoholic Beverages And Mixology - Bartending

ABC Bartending Schools

High School Diploma -

Charles W Flanagan High School

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Mateo Tualla