Mary McClaren
Customer Service Agent
Oklahoma City,OK
Summary
Experienced Customer Service Representative with many years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.
Overview
10
10
years of professional experience
Work History
Delivery Driver
Uber Eats
Oklahoma City, OK
04.2020 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
Customer Service/Switchboard Operator
Sodexo Healthcare
Oklahoma City, OK
01.2019 - 03.2020
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Helped large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Announced important information and emergency notifications over PA system.
Transcriptionist
REV
Oklahoma City, OK
06.2018 - 01.2019
- Reviewed and edited transcribed reports and corrected material for spelling, grammar and clarity.
- Used headsets and transcribing software to take dictation of medical documents.
- Reviewed completed reports for proper formatting, grammar and sentence structure.
- Referred to dictionaries, drug references and other medical resources to distinguish between homonyms and recognize inconsistencies and mistakes in medical terms.
- Worked from home with a dedicated space and effective time management.
- Independently contracted, working through and online portal.
Customer Service Agent/IP Medical Coder
Intermedix
Oklahoma City, OK
06.2012 - 06.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
N.W. Classen High School
Oklahoma City, OK05.1988
Skills
- Issue and Complaint Resolution
- Customer Service
- Efficient and Detail-Oriented
- Call Documentation
- Strong Telephone Etiquette
- MS Office Proficiency
- Calm and Professional Under Pressure
- Proactive Self-Starter
Timeline
Delivery Driver
Uber Eats
04.2020 - Current
Customer Service/Switchboard Operator
Sodexo Healthcare
01.2019 - 03.2020
Transcriptionist
REV
06.2018 - 01.2019
Customer Service Agent/IP Medical Coder
Intermedix
06.2012 - 06.2018
High School Diploma -
N.W. Classen High School
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