Summary
Overview
Work History
Education
Skills
Timeline
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MARY EAGLIN

Hughesville,MD

Summary

Committed hardworking; sales professional with 15 years of experience processing transactions and assisting customers. Dedicated to resolving issues: answering client questions with creative problem-solver and capable of helping customers with various needs. Organized and dedicated with a proven track record of providing exceptional customer service in a fast-paced environment. Offering keen attention to detail and strong decision-making skills to manage multiple tasks and the ability to perform effectively in an independent or team environment. Detail-oriented food assembly worker skilled in learning and applying new processes and creating food items quickly and safely. Consistently meets production goals for speed and effective use of sanitation procedures. Reduced waste by recommending improvements to production processes.

Overview

12
12
years of professional experience

Work History

Ice Cream Maker

Dreyers Ice Cream
Laurel, MD
03.2022 - 04.2022
  • Set up and adjusted machines for day-to-day operations.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Maintained clean work areas for optimal food quality.
  • Set up workstations, prep tables, service counters, and steam tables.
  • Observed company safety procedures and standards when operating machinery, using sharp tools, and handling chemicals.
  • Kept work area tidy and sanitary, promptly addressing spills and other messes
  • Stored food properly by adhering to food safety policies and procedures
  • Cleaned and sterilized factory processing containers and work areas to keep foods safe

Security Guard

Assured Protection Consultants, Inc
Hunt Valley, MD
11.2020 - 01.2021
  • Greeted guests professionally and courteously welcoming atmosphere while making safety a top priority.
  • Patrolled and monitored premises in a company vehicle, and by foot.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Checked identification of persons entering and exiting the facility to eliminate unauthorized visitors.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
  • Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.

Mail Handler

GXO
Mattawoman, MD
01.2021 - 01.2021
  • Unloaded all received mail packages
  • Staged all mail/packages to assigned stations to ensure timely delivery
  • Doubled checked all mail loads for accuracy and ensuring that they are thoroughly secured for delivery
  • Carefully handled of all merchandise to avoid any damage or missing mail
  • Performed variety of station support activities
  • Prepped, organized & staged sortation area to accurately scan in arriving mail
  • Used a handheld scanner to accurately track and keep up to date with mail as its entering or leaving the warehouse facility
  • Worked safety in a high traffic, noisy, non-climate-controlled environment.

Customer Service Associate

FOOD LION
Waldorf, MD
01.2021 - 01.2021
  • Greeted all customers and answer any questions promptly, accurately
  • Ensured store office functions are completed accurately and on time
  • Knowledge with all the procedures including cash reports, register checkups, deposits, Western
  • Union, money orders and Coin star
  • Kept workstation and front-end area of the store has a neat, clean and presentable
  • Maintained proper knowledge of the register functions and continuing training
  • Processed any refunds and any error correction if needed
  • Checked prices quickly and accurately for customers
  • Ensured register check stands are supplied with proper bags, register receipt paper, coupon paper and re- stocked drawers at each check lane.

Administrative Assistant

KELLY SERVICES INC
Suitland, MD
01.2021 - 01.2021
  • Performed administrative duties such as helping dispatch trucks for short trips
  • Entered all information in a Data entry (MS Word/Excel database
  • Managed any paperwork for next day delivery for drivers
  • Provided customer service over the phone
  • Interacted with drivers/team members/customers
  • Analyzed and organize office operations and procedures such as information management, filing systems, supply requisitions, and other driver services
  • Created and maintained filing system for warehouse records, such as scheduling information, consignee
  • Records, shipping/receiving records and customer files
  • Maintained contact with customers, ensuring high level of customer satisfaction
  • Completed other duties as requested and worked some extended hours when needed
  • Other duties as assigned.

Picker & Packer

AMAZON
Sterling, VA
01.2019 - 01.2021
  • Took picking orders from supervisors and located products in Amazon warehouse
  • Ensured that the picked product conformed to the order on screen provided
  • Check the product to ensure that it is in proper working condition and is not damaged
  • Isolate damaged items to a predefined marked area and report it to supervisors
  • Double checked the specified quantity of the times before taking it to the packing pallet
  • Transport items to packing pallet and pack them in specified containers
  • Ensured that packed items are marked properly and labeled appropriately
  • Seal packed containers by using packing tape, and other fasteners
  • Transport packed materials to the shipment pallet using hand equipment or forklifts
  • Hand over necessary packaging documents to the delivery drivers at the time of loading
  • Scanned all picking, packing and loading information into the predefined Amazon database
  • Maintain daily production and packing goals.

Reservationist

Mv Transportation Inc.
Hyattsville
05.2019 - 07.2019
  • Provided a high level of customer service to each person by engaging customers and using active listening and effective interpersonal skills.
  • Provided customers with information about availability and pricing.
  • Resolved various issues and discrepancies for customers.
  • Answered incoming phone calls and developed a friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Informed clients of essential travel information, such as travel times, transportation connections, and medical and visa requirements to facilitate quality service.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Store Checker

NATIONAL GALLERY OF ART
Washington, DC
01.2015 - 01.2019
  • Assisted customers by answering questions and fulfilling requests
  • Upheld high standards of accounting accuracy, quickly and accurately counting drawers at start and end of each shift
  • Unloaded arriving product stock and moved to store display areas
  • Counted cash in register drawer to balance register at beginning and end of shift
  • Maintained current knowledge of store promotions and highlighted sales to customers
  • Resolved issues with POS systems, card readers and receipt printers to prevent customers delays
  • Worked closely with colleagues to solve problems and handle all customer concerns
  • Assisted call-in customers with questions and web orders
  • Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers
  • Answered questions about company policies, product and services and client concern to support positive customer experience.

Copy and Print Associate

ACHIEVEMENT PREPATORY ACADEMY
Washington, DC
03.2013 - 08.2014
  • Promoted team productivity by keeping supplies organized and well-stocked
  • Responded to emails and other correspondence to facilitate communication and enhance business processes
  • Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, and greeting service technicians.
  • Performed multiple functional tasks in high pace environment
  • Composed internal memos and eternal correspondence for management and reviewed all documentation to eliminate errors
  • Operated copiers and printers, trimmed stock to special sizes, and bound booklets using spiral or saddle-stitch techniques to complete customer job requests.
  • Maintained continuous bindery machine functionality by adjusting rounding forms and creasing rams to meet job specifications.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Proved successful working within tight deadlines and a fast-paced atmosphere.


Sales Representative

NORDSTROM
Crystal City, VA
03.2014 - 02.2015
  • Arranged appointments with potential and current customers to discuss new products and services
  • Interacted with problematic accounts, helping to build lasting rapport and boosting opportunities
  • Increased profits through generating and maintaining relationships with clients and effectively selling new products
  • Performed cold-calling and follow ups with leads to secure new revenue
  • Trained and mentored new sales representatives
  • Built customers loyalty and retention by delivering excellent shopping experiences
  • Created and executed reorganization plan, training and development programs and implemented process improvements
  • Identified client needs, built relationships and overcame objections to drives sales
  • Developed strong rapport with customers and created positive impression of business
  • Responded to telephone and in-person requests for information
  • Managed inventory control, cash control and store opening and closing procedures.

Front Counter Lead

Macys Department Store
Marlow Heights , MD
08.2011 - 08.2014
  • Helped drive positive customer experience by building relationships, exhibiting empathy, and providing solutions to needs.
  • Established and maintained a positive work environment to support high team morale.
  • Communicated with store leadership on employee performance and development needs.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided information regarding charge accounts and loyalty programs.
  • Maintained up-to-date knowledge of product and service changes.

Education

Certificate in Customer Service Skills -

Alison
Online
2021

High School Diploma -

Frederick Douglass High School
Upper Marlboro, MD
1999

Skills

  • Over 15 years of experience working in customer relations
  • Extensive experience in inventory management
  • Solid knowledge of POS systems and apple systems
  • Well-organized, self-motivated individual whose eager to learn new tasks
  • Track record for consistently meeting goals; while delivering consistent job performance
  • Trained new hires on software and program implementation
  • Maintain quality customer service and relationships with clients and consumers
  • Sanitation Standards
  • Packaging
  • Work area sanitation
  • Food safety
  • Hazardous Items Knowledge
  • Security Station Experience
  • Security Threats
  • Critical Thinking Skills
  • Standard Operating Procedures

Timeline

Ice Cream Maker

Dreyers Ice Cream
03.2022 - 04.2022

Mail Handler

GXO
01.2021 - 01.2021

Customer Service Associate

FOOD LION
01.2021 - 01.2021

Administrative Assistant

KELLY SERVICES INC
01.2021 - 01.2021

Security Guard

Assured Protection Consultants, Inc
11.2020 - 01.2021

Reservationist

Mv Transportation Inc.
05.2019 - 07.2019

Picker & Packer

AMAZON
01.2019 - 01.2021

Store Checker

NATIONAL GALLERY OF ART
01.2015 - 01.2019

Sales Representative

NORDSTROM
03.2014 - 02.2015

Copy and Print Associate

ACHIEVEMENT PREPATORY ACADEMY
03.2013 - 08.2014

Front Counter Lead

Macys Department Store
08.2011 - 08.2014

Certificate in Customer Service Skills -

Alison

High School Diploma -

Frederick Douglass High School

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MARY EAGLIN