Mary Berry
Costumer Service Specialist
Sheboygan,WI
Summary
Communicative professional
dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering experience providing service to large numbers of dinner guests at popular, fast-casual restaurants. Detailed organizer of service operations with versatility in stressful circumstances.
Upbeat customer specialist with outstanding coordination and memorization skills. 35-year background of creating regular customers and boosting establishment reputation through delivery of unmatched service.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Dedicated Customer driven professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Enthusiastic customer service representative eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Customer care and training in Support. Motivated to learn, grow and excel in ypur company .
Enthusiastic phone professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Task and training in Skill. Motivated to learn, grow and excel in Industry.
Dedicated Industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Versatile Job Title with exceptional communication and multi-tasking ability. Proven success providing high-quality customer service in fast-paced, high-stress environments. Generate thoughtful recommendations and accommodate dietary restrictions.
Overview
25
25
years of professional experience
3
3
years of post-secondary education
Work History
Restaurant Waitress
Harrys Prohibition Bistro
Sheboygan , WI
06.2021 - Current
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Operated Type POS systems to cash out customer checks and complete order transactions.
- Performed specialized alcoholic beverage services such as bottle openings and chiller setup.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Cultivated warm relationships with regular customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Increased sales significantly by upselling higher-end products to customers.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Explained menu items and suggested appropriate options for food allergy concerns.
Restaurant Trainer Wine Club Facilitator
Cooper’s Hawk Winery And Restaurant
Oaklawn, IL
05.2015 - 06.2021
- Introduced standardized training for cohesive learning environments.
- Supported productivity increase and business growth through new hire training and mentoring.
- Developed effective training plans based on department needs and objectives.
- Tracked attendance and evaluated progress for assigned trainees.
- Recruited and trained new members of guest service team.
- Analyzed team performance and identified opportunities for additional training.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Developed individualized training plans to achieve staff readiness.
- Monitored participant workflow and behaviors throughout training process.
- Contributed to reductions in employee turnover by revamping training programs.
- Prepared and presented supplementary learning material to support structured lessons.
Professional Phone Clerk
Chicago Board Of Options Exchange
Chicago, IL
12.1983 - 10.2001
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Engaged in learning and development opportunities to promote continued performance improvement.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Assisted customers by answering questions and responding to inquiries.
- Educated customers on company systems, form completion and access to services.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Responded to customer calls and emails to answer questions about products and services.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Boosted customer service satisfaction ratings through consistent quality control.
- Resolved concerns with products or services to help with retention and drive sales.
Education
Moraine Valley Community College - Respiratory Therapy
Moraine Valley Community College
Palos Hills, IL 08.1982 - 09.1984
Series 7 And Series 63 - Finance
Finance Institute of Chicago
Chicago Illinois 08.1991 - 08.1992
Skills
Conflict management
undefinedAccomplishments
- Achieved Trading baskets through effectively helping with program development Task.
Timeline
Restaurant Waitress
Harrys Prohibition Bistro
06.2021 - Current
Restaurant Trainer Wine Club Facilitator
Cooper’s Hawk Winery And Restaurant
05.2015 - 06.2021
Series 7 And Series 63 - Finance
Finance Institute of Chicago
08.1991 - 08.1992
Professional Phone Clerk
Chicago Board Of Options Exchange
12.1983 - 10.2001
Moraine Valley Community College - Respiratory Therapy
Moraine Valley Community College
08.1982 - 09.1984
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