MARY AMA
MELISSA,TX
Summary
Seasoned Business Analyst offering 5 years of Experience in industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making. Proactive Business Analyst with five+ years product management experience in small start-up business environments. Effective driver of product development lifecycle from concept to delivery. Communicative and collaborative with proven history of improving business operations to support corporate growth and revenue. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Business Analyst
Verraux Consulting
03.2019 - Current
- Collaborated with stakeholders to define project objectives and criteria.
- Drafted reports on company financial metrics to assess successes and account for deficiencies.
- Collaborated with teams in product line transition to streamline manufacturing footprint.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Monitor deliverables and ensure timely completion of Projects
Junior Business Analyst
ZK Standard Financial
05.2017 - 02.2019
- Execute assignments with general guidelines while working both independently and in collaboration with the team.
- Performed gap analysis to identify areas of improvement.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Delivered analysis of market, sales and consumer trend impact on long and short-term strategies.
Customer Service Representative
Aviva Solutions Inc
10.2012 - 02.2017
- Upheld quality control policies and procedures to increase customer satisfaction.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Bachelor of Arts - Business Administration
Richland Comunityy Collage
Dallas, TX05.2024
Skills
- Product Development
- Human Resource Information System (HRIS)
- Business Recovery and Sustainability
- Project Management
- Needs Assessment
- Staff Management
- Microsoft Suites
- SQL
Certification
- CBAP - Certified Business Analysis Professional
- Scrum Master certification
- Certification in Cyber Security
- Certification in Digital Marketing
- Certification in Introduction to Management Consulting
- Certification in Effective Communication.
- Life coach Certification
Timeline
Business Analyst
Verraux Consulting
03.2019 - Current
Junior Business Analyst
ZK Standard Financial
05.2017 - 02.2019
Customer Service Representative
Aviva Solutions Inc
10.2012 - 02.2017
Bachelor of Arts - Business Administration
Richland Comunityy Collage
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