Hi, I’m
Marvette Snarley
Customer Service Specialist
Brooklyn,NY
Summary
Customer Service Representative bringing top-notch skills in verbal and written communication, active listening and analytical problem-solving. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
20
years of professional experience
Work History
American Airlines
International Flight Attendant
06.2013 - 07.2022
Job overview
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Engaged professionally with passengers to improve satisfaction and exceed expectations throughout flight.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
Private Family Employer
In-Home Babysitter
05.2011 - 02.2013
Job overview
- Prepared healthy, age-appropriate snacks and meals.
- Played games, worked on puzzles and read books to young children.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Supervised children engaged in physical activity, learning and social skills with peers.
Angelfish Cruise AgencyArlington, TX
Receptionist
04.2003 - 03.2012
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients and updated client records.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Managed multiple tasks and met time-sensitive deadlines.
Education
University of Illinois At ChicagoChicago, IL
Bachelor of Fine Arts from Theater Arts
12.2011
Skills
- Critical Thinking
- Federal Aviation Administration Regulations
- Brand Promotion
- Cleanliness and Sanitation
- Adult AED and CPR
- Guest Satisfaction
- Fire Extinguishers
- Emergency Situations Management
- Safety Regulation Compliance
- Health and Safety Procedures
- Food and Beverage Knowledge
- Microsoft Word
- Microsoft PowerPoint
Timeline
International Flight Attendant
American Airlines
06.2013 - 07.2022
In-Home Babysitter
Private Family Employer
05.2011 - 02.2013
Receptionist
Angelfish Cruise Agency
04.2003 - 03.2012
University of Illinois At Chicago
Bachelor of Fine Arts from Theater Arts
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