With over 13 years of experience in the IT sector, I specialize in optimizing operations, leading teams, and delivering IT solutions that meet client needs. As an IT Service Delivery Manager, I've successfully managed service desk operations, IT projects, and system implementations, ensuring smooth service delivery in fast-paced environments.
I have a proven track record in coordinating resources, overseeing procurement, and deploying core IT services. By streamlining workflows and increasing automation, I've significantly enhanced service team efficiency, reducing manual overhead and improving ticket resolution times. My ability to mentor and guide teams has driven both technical growth and improved SLA adherence across service desks, engineering teams, and projects.
Throughout my career, I've prioritized cross-functional collaboration, working closely with internal teams, vendors, and clients to resolve complex issues and deliver projects on time. I've led initiatives to enhance customer satisfaction, increase client retention, and optimize system performance. With a focus on continuous improvement, I leverage data-driven insights to identify trends and implement strategies that drive team performance, ensuring we exceed expectations and contribute to business success. My leadership style centers on fostering development, ensuring that teams are equipped with the tools and knowledge to excel.
Passionate about technology and problem-solving, I thrive in environments that challenge me to innovate. My client-focused approach ensures that solutions not only meet business requirements but also add value and foster long-lasting partnerships.
Qualifications & Specialized Training