Marshall Sumner
Management, Remote
Blue Ridge,VA
Summary
Quality-focused Management Professional champions change by building cross-functional, self-managed teams in multiple industries to maximize efficiencies and improve production. Demonstrated success in highly regulated, fast- paced pharmaceutical manufacturing and beverage facilities. Excellent oral and written communication, leadership, organizational, and planning skills. Committed to Total Quality Management in a Lean environment through team building, leadership, and customer service. Expertise includes: Performance Management Training and Development Recruitment and Selection of team members Warehouse Management Systems Warehouse / Distribution Customer Service Inventory / Asset Management Shipping and Receiving Safety and Security Human Resources Logistics Management Small Business Operation and Management Sales: inside and out
Overview
29
29
years of professional experience
1
1
Certification
Work History
Electronics Repair Technician
Premise Link/Asurion Insurance/Private Contractor
Blue Ridge, NJ
07.2021 - Current
- Evaluate systems to identify and locate system malfunctions using visual, manual and computer-assisted diagnostic approaches.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Offered friendly and efficient service to customers, handling challenging situations with ease.
- Average 5 repairs daily not including private work on devices not covered by employer
Owner/manager
CPR, Cell Phone Repair
Roanoke, United States
01.2018 - 03.2020
- Responsible for daily operations, ordering parts and researching repair issues
- Perform all soldering jobs including advanced board repair
- Maintain marketing strategy: to include tracking sales and maintain online advertising and SEO
- Also insure customer satisfaction and follow up by application of developed policy
- Purchase used phones, computers and laptops for refurbishment.
- Increased sales by 40 % by partnering with different cell phone providers.
- Delivered free pizzas and business cards to cell phone outlet employees increasing customer traffic by 15-20%
Franchise Owner
DIGITAL DOC
Roanoke, United States
01.2013 - 01.2016
- Research: franchise ownership, select location, negotiate lease, organize, design, and manage overall set up of Digital Doc
- Doc store
- This was ongoing process with store opening in early October
- Operation will focus on repair of cell and smart phones, computer and laptop repair: plus buying and repair of refurbished phones and computers.
- Increased customer traffic through SEO and face to face contact with different cell phone providers and local businesses. Increased customer traffic by 50% first year.
- Established strong accessory sales through research and upselling to increase profits by 20 - 30 percent
Shift Supervisor
TEVA PHARMACEUTICALS
Bedford, United States
01.2010 - 01.2013
- Supervised warehouse operations to maximize productivity and performance through leadership, organization, employee empowerment and buy-in
- Served as team lead for warehouse 5s projects to enhance organization, productivity, safety and efficiency
- Implemented cGMP, DEA, FDA, SOP, OSHA and company polices
- Managed security of controlled substances (schedule 2-4), and oversight for shipping and receiving
- Increased productivity on weekend crew, 2nd and 3rd shifts, by maximizing productivity and performance using leadership, conflict theory, change management, and facilitation skills, resulting in 25% to 30% increase in production and decreased staffing requirements
- Initiated storage racking adjustments to increase storage capacity in warehouse and refrigerated areas, increasing efficiency 5% in warehouse and 15% in refrigeration
- Reorganized warehouse material handling equipment for efficiency and safety by reassigning parking areas, charging stations, lighting, and eye wash stations per OSHA standards
- Launched Customer First program, ensuring immediate fulfillment of customer needs and requests
- Team members filled all requests as top priority, resulting in 0 customer complaints.
3rd Shift Supervisor
BARR PHARMACEUTICALS
Bedford, United States
01.2007 - 01.2010
- Supervised and led 3rd shift crew in general warehouse operations
- Guided, trained, built teams and organized to maximize productivity and performance
- Supervised general warehouse inventory functions
- Handled receiving and shipment of products, replenishments and kit building to support packaging and manufacturing departments
- Utilized extensive change management expertise, enhancing organization by improving quality and efficiencies
- Developed and wrote multi-site standard operating procedures, outlining and clarifying required procedural changes and instilling new standards.
Warehouse Supervisor
BLUE RIDGE BEVERAGE
Salem, United States
01.1990 - 01.2007
- Supervised / managed warehouse operations, quality control; assisted office staff and served as part-time merchandiser, holding 4 positions during tenure with company
- Responsible for building security, loss control, inventory, vault access and security codes for reconciling drivers deposits
- Designed and implemented quality assurance program, reducing order picking and truck loading errors 30%
- Initiated and administered comprehensive safety program, resulting in 0 OSHA-reportable accidents
- Program covered PIT training, designating travel corridors, ergonomics, loading techniques, audible alarms, egress routes and hydration routines
- Initiated, maintained and administered incentive-based pay system used for 7 years, increasing productivity 40%, paying employees by case pulled and penalizing for errors
- Developed guidelines and oversight for loading and product packaging of 10 beer tractor-trailer delivery trucks, 12 multi-band delivery box trucks, and two bulk tractor trailers, ensuring product was quickly and safely loaded and transported
- Conducted, promoted and successfully persuaded management team and owners to air condition warehouse, increasing employee safety and product quality and reducing summer temperatures from 120 F to 78 F
- Improved warehouse inventory accuracy 50% by successfully lobbying, encouraging and promoting upgrade to ERP.
Education
Some College (No Degree) - Alternative Dispute Resolution
University of Denver
Denver, COBachelor of Science - Organizational Management
Bluefield College
Bluefield, VA05.2006
Associate of Science - Liberal Arts And General Studies
Virginia Western Community College, Virginia Western Community College
Roanoke, Va07.1986
Skills
- Advertising Marketing Strategy Search Engine Optimization SEO Marketing Inbound and Outbound shipping and receiving
- Packaging Buying Ordering ERP Fulfillment Logistics Logistics Management Scheduling
- Inventory Inventory Control Change Management Operations Shipping Staffing
- Lighting Refrigeration General Warehouse Industrial Safety Cell Phone Repair soldering
- Conveyor Material Handling Material Handling Equipment CGMP Quality Control Ergonomics EHS
- OSHA Safety Programs Standards Warehouse Operations Packing
- Warehouse Inventory Order Picking Team Lead SAP Drivers Oracle Enterprise Resource Planning
- Adjustments Paying Customer Service Oriented Customer Service FDA CPR Shipping and Receiving
- Performance Management Human Resources Employee Resource Group SOP Laptop Repair
- Recruitment Quality Assurance Total Quality Management Warehouse Management Team Building
- Asset Management Reconciling Pharmaceutical Manufacturing Retail Sales Excel Microsoft Office
Certification
Graduate Certificate, Denver University, Denver, CO LANGUAGES English
Additional Information
- Past Nationally certified Paramedic: knowledge of medical terminology gained through 8 years employment in hospital ER.
- Worked as part of Trauma Team in level one Trauma Center.
- Experience includes regular ER duties.
- Member of Troutville Rescue Squad.
- Past licensure in Real Estate NC.
- Certified in many Medical Procedures including Advanced Cardiac Life Support
Timeline
Electronics Repair Technician
Premise Link/Asurion Insurance/Private Contractor
07.2021 - Current
Owner/manager
CPR, Cell Phone Repair
01.2018 - 03.2020
Franchise Owner
DIGITAL DOC
01.2013 - 01.2016
Shift Supervisor
TEVA PHARMACEUTICALS
01.2010 - 01.2013
3rd Shift Supervisor
BARR PHARMACEUTICALS
01.2007 - 01.2010
Warehouse Supervisor
BLUE RIDGE BEVERAGE
01.1990 - 01.2007
Some College (No Degree) - Alternative Dispute Resolution
University of Denver
Bachelor of Science - Organizational Management
Bluefield College
Associate of Science - Liberal Arts And General Studies
Virginia Western Community College, Virginia Western Community College
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