Keisha G. Smith
Aspiring Recruiter
Lawrenceville,GA
Summary
Motivated Aspiring Recruiter with over 7 years of transferable skills which thrives in fast-paced environments. Works independently, with minimal supervision in order to complete tasks. Demonstrates consistently strong work ethic and adherence to company policy and procedures. Sales oriented and capable of executing on deliverables with weekly or monthly deadlines.
Overview
8
8
years of professional experience
52
52
years of post-secondary education
Work History
CSC (Customer Success Consultant)
QGenda
Buckhead, GA
01.2022 - Current
- Managed over 60 accounts and 500+ customers, identifying areas of churn and assisting with concerns
- Assisted with new user implementations of SaaS QGenda software of over 40 accounts
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Utilized Salesforce, GSuite, Zoom, & Slack platforms daily as primary contact methods between internal and external clients.
- Configured, installed and handled troubleshooting tasks for variety of different applications.
Customer Success Advocate
Verizon Wireless
Alpharetta, GA
04.2018 - 01.2022
- Paid close attention to detail, discovered trends in customer usage, and delivered on the promise to improve the customer experience and promote brand loyalty
- Enhanced sales experience with existing customers with a thorough understanding of their needs and interests.
- Collected and analyzed customer information to prepare product or service reports.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Identified sales opportunities by assessing environment and devising and implementing winning strategy.
- Contributes to sales engineering effectiveness by identifying short-term and long-range issues and recommending courses of action.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Human Resources Assistant | Project
Verizon Wireless
Alpharetta, GA
03.2019 - 08.2020
- Filed paperwork, sorted and delivered mail and maintained office organization.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Sourced and screened candidates for customer service roles and worked with hiring managers to coordinate interviews, offers and onboarding.
- Developed and maintained strong working relationships with executives, HR team and hiring managers to foster partnerships that produced consistent results.
- Partnered with HR personnel to create and implement 30 culture building initiatives with employee satisfaction rates of over 90%.
- Promoted harmonious working climate to boost morale and productivity.
Account Executive
Comcast
Alpharetta, GA
02.2017 - 04.2018
- Responsibilities include promoting and selling, products and services, demonstrating excellent customer service, adhering to a strict schedule and sales deadlines, and abiding by FCC rules and regulations
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
- Reviewed accounts monthly to monitor and track customer satisfaction and complaints.
- Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.
- Received numerous accolades for this position, including 6 invites to our Managers Elite awards luncheon for excellent performance.
Buying /Sales Assistant
Trainz Inc
Buford, GA
06.2016 - 02.2017
- Executed record filing system to improve document organization and management.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Maintained close relationships with customers in order to secure lucrative deals on merchandise
- Researched new clients for sales team, inputting contact information into Salesforce.
- Created professional sales presentations and portfolios to effectively demonstrate product features and competitive advantages.
- Surpassed sales objectives in Q3 & Q4 by 20% by cultivating productive client partnerships.
Education
Bachelor of Business Administration - Human Resource Management
Strayer University
Ga CampusDigital Marketing Certification - Meta - undefined
Skills
SaaS
Timeline
CSC (Customer Success Consultant)
QGenda
01.2022 - Current
Human Resources Assistant | Project
Verizon Wireless
03.2019 - 08.2020
Customer Success Advocate
Verizon Wireless
04.2018 - 01.2022
Account Executive
Comcast
02.2017 - 04.2018
Buying /Sales Assistant
Trainz Inc
06.2016 - 02.2017
Bachelor of Business Administration - Human Resource Management
Strayer University
Ga CampusDigital Marketing Certification - Meta - undefined
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