Mark Stanford

• Lago is more than just a beautiful beach house - it’s a community of like-minded individuals that want to be a part of something bigger, to live #thelagolife
• Reported directly to Owner - pre opening start up and brand launch
• Responsible for the design and development stage of the new 3 hectare site and project
• Design, build and launch of 3 new venues - The Pontoon, The Beach Cafe and the VIP sundeck at Lago Lembongan (@lago.bali)
• Prepared annual budgets with controls to prevent overages.
• Identified trends in customer marketplaces to develop valuable solutions.
• Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
• Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.

• 194 keys, Salon, Surf Academy, Wellness zone, Beach Club, and Restaurant and Bar )
• Reported directly to COO, Mr. Tim Alpe - Hong Kong Based
• Managed the on-ground purchase and the transition of property to new ownership along with corporate support
• Heavily involved in the design and development stage of the property
• As the property was due to start 1st March 2019 (The time Covid 19 struck) entire refurbishment I was allowed to orchestrate very successfully a complete 200 room Urban full renovation during the current pandemic. Only 1 possible visit from the Head Office team
• Created and lead a team of over 60 staff and Heads of department creating a unique and personalized Urban resort – something new and fresh for Indonesia, that’s gained tremendous PR and Media both Domestically and Internationally
• Developed and maintained relationships with customers and suppliers through account development.

• Responsible for overseeing multiple properties and driving complex project-based initiatives across all assets 3 resorts, 4 land developments, and 1 hotel
• Developed quarterly business plans to evaluate cost projections.
• Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
• Execute and Manage the sale of the Luna2 Studio hotel, Bali by November 2017 and conduct a 6-month handover contract to new owners- Expired 15th June 2018.
• Develop off-plan sales and development strategy for prime resort land earmarked for a luxury resort in Lombok, Indonesia
• Cost, set up, and project manage the Launch of the Luna2 Vacation club with a successful launch on 1st September 2017
• Responsible for all the company’s entire operating activities, including all Commercial, Operations, Human Resources, Food & Beverage along with PR Business Development, Sales and Marketing activities.
• Oversaw business-wide changes to modernize procedures and organization.
• Led team of 15 and other leaders reporting to CEO Mr Stewart Hall .

• 18 Fijian-style suite and villa accommodations, offering innovative all-inclusive dining, secluded beaches, and a luxury Fiji spa
• Lead a local team of Executive committee members and drive and inspire them in providing true international levels of elite high-end service not seen before in Fiji
• Introduce and keep consistent Auberge brand standards and techniques - Nanuku Auberge being the only branded luxury boutique resort with Fiji
• Lead the operational design, development, and FF&E of 13 additional ultra-luxury 1-4 bedroom villa residences
• Facilitate and lead management processes within the resort and for 5-star facilities such as Aerodrome, Watersports, Nanuku Private Island, Wellness and Spa sanctuary, Kids club, Off-site catering and events, Clubhouse, and Real Estate division
• Introduce and develop strong relationships with new key international accounts
• Key Achievements:
• Achieved 22% sales growth to budget YOY from 2015
• Consistently maintained best in company cost of goods to budgeted goals
• Took over the distressed property (financially and operationally) in its 2nd year and turned around to be Fiji’s number 1 rated resort on many channels
• Increased hourly employee efficiency and reduced labor costs by 5.8%, while maintaining quality
• Managed controllable costs to ensure adherence to budget guidelines and expectations
• Accomplished Human Resource objectives by recruiting, selecting, orienting, coaching, and understanding the local culture
• Facilitated vendor relationships for purchasing and cost control capitalizing on the economy of scale
• The following accolades to date: Winner of Best Dining Experience and the Fijian Tourism awards, runner up in Luxury accommodation, TripAdvisor, - Top 10 Luxury Hotels In Fiji and Corticated of Excellence , Conde Nast Traveler Magazine: "The Hot List" and The Gold List"

• Implement and manage the entire pre-opening process taking on the project 3rd September 2014 with the property at 75% complete and with a target open date of Middle February 2015.
• Create a 5-star luxury resort business plan for the pre-opening stage and beyond, including Sales and Marketing, Human Resources, Branding, Operational, and 5-year financial reports.
• Facilitate lead management processes within the resort and provide sales support to the team, including both on and offline and all digital and social media formats.
• Oversee tracking of leads and results, follow up with DOS to ensure leads are actively managed and followed upon.
• Maintain relationships with target accounts. Sustain pieces of business that are core business. Retain and service that business.
• Successfully opened the resort in a new and upcoming destination, (East Bali) with excellent early reviews from all guests with a full focus personally on attention to details
• Directly recruited a team of over 80 staff and 12 Heads of the department overseeing personally the pre-opening training and beyond ensuring the highest service levels and staff etiquette.

• No 1 role, reporting directly to President Director in Bali, and owner based offshore
• Displayed outstanding leadership skills in directing daily operational activities for two award-winning villa resorts with a total of 27 Villas, ( up to 145 guests)
• Target daily was to greet at least all guests from the resort at least once per day during their stay and inspect 3 villas each day.
• Expertly handle the resort's financial aspects encompassing budgeting, forecasting, and long-term succession planning accommodating a total company revenue of over 4 Mill USD annually.
• Dynamically serve as a coach and mentor to a team of 12 Heads of Department, accountable for managing all staff of 145 including daily workers.
• Pro-actively take part in Human Resources operations with a focus on recruitment, 5-star guest service training, discipline with continuous coaching and mentoring
• Preside over the Sales and Marketing initiatives I implemented to ensure that established goals and objectives are constantly met or surpassed

• Reported directly to CEO, Mr. Stewart Hall and Creative Director Mrs. Melanie Hall and support in their decision making
• Responsible for driving complex project-based initiatives across Luna2 Inc.
• Manage the complete pre-opening of Luna 2’s first studio-tel in Bali, boasting 14 luxury studios, a fine dining restaurant, a rooftop bar, private cinema, and a lounge bar.
• Responsible for all the company’s entire operating activities, including all
• Commercial, Operations, Human Resources, Food & Beverage along with PR Business Development, Sales and Marketing activities.
• Enhanced the setup and operations for the Luna2 headquarters, Bali including IT and Finance department structure.
• Worked with the owners on the overall strategic future planning of Luna2 International Inc.
• Provided coordination and mentoring for the entire management team.
• Contributed to the strategy for the development of the company and brand, supporting and assisting in the identification and feasibility of future developments and commercial opportunities.
• Provided strategic guidance and leadership throughout to achieve operational financial goals.
• Ensured that the guidelines I have set up worked for the benefit of the company and its employees
• Responsible to oversee daily construction, pre-opening, FF&E, and planning, recruitment, and service training of over 50 staff

• Responsible for all Hotel Operational and financial matters and provision of strong and effective leadership and direction to managers and staff, reporting directly to hotel owners
• Develop, implement and co-ordinate strategic marketing plans for the business
• Create a positive work environment by maintaining the highest level of ethics and integrity to ensure 5-star service standards.
• Ensure all relationships with guests and other stakeholders are maintained positively and professionally at all times
• Manage human resources functions of the hotel by controlling staff turnover, motivating employees, focusing on employee development and retention, and conducting regular employee meetings
• Protect the hotel and its assets through enforcing and maintaining a preventative maintenance program
• Develop and manage budgets effectively
• Create and implement special promotions to enhance guest occupancy levels
• Design and coordinate advertising and resort promotions
• Ensure administrative functions and duties are assigned and completed efficiently
• Designed modern employee recognition program which boosted productivity and improved morale.

• Pre Opening
• Configure and Manage Opera PMS system
• Responsible for guest services, butlers, front Office, reservations, and the transport departments reporting to the General Manager.
• Develop and implement new resort standard departmental operating procedures to conform to Six Senses Resorts and Spas policies.
• Implement key performance indicators for all areas.
• Negotiate contractual agreements for resort service providers.
• Construct front office Budget as well as annual departmental plan.
• Conduct all pre-opening front office staff interviews, employment, and training plans

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9

• Six Month Consultant Contract responsible for setting up a new 5-star guest service section within this rapidly expanding hospitality management company in Niseko Japan.
• Configure and manager RMS front office reservation system
• Responsible for guest services, front office, reservations, maintenance, and housekeeping.
• Develop and implement standard departmental operating procedures.
• Implement key performance indicators for all departments.
• Design and implement a new range of guest services for future guests all year round.
• Negotiate contractual agreements for service providers.
• Create sales and marketing and reservation opportunities from media and online booking Website's
• Implement reservations and booking procedures for international guests • Re-design new website and co-ordinate updating of all new property content.
• Employment of all new staff and their visa requirements for the winter and summer seasons.

• Install and support hospitality software distributed and developed by the company for clients in Australia, Maldives, The Philippines, Russia, and New Zealand
• Responsible for the pre-installation planning, configuration, and implementation of hospitality computer systems
• Develop and conduct training programs for both PMS and POS systems in resorts and hotels ranging from 3 stars to 5 star 10
• Perform system upgrades and upgrade training as required
• Follow up on business leads provided and demonstrate the systems to senior management and directors of hotels and resorts

• Operations Manager - Breathtaker All-Suite Hotel and Alpine Spa Retreat - 2004/5
• Resort Operations Manager - Pinnacle Valley Resort - 2003/2004
• Business Development Manager - Pinnacle Valley Resort and Breathtaker All-Suite Hotel - 2002/2003
• Duty Manager - Pinnacle Valley Resort - 2000/2002
• Entertainment & Events Director - Resorts Entertainment Co. - 1993/2000
• Daydream Island Resort, Parramatta Travelodge, Perisher Valley 5 star hotel, Wynyard Travelodge - Various Hospitality Positions - 1989/1992