Summary
Overview
Work History
Education
Skills
Timeline

Mark Rogers

Euless,TX

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

31
31
years of professional experience

Work History

Picker / Problem Solver / Counter

Amazon
02.2022 - Current
  • Looked outside known experience to find solutions and produce results.
  • Leveraged technology to troubleshoot and track issues efficiently.
  • Supported and developed processes and systems to facilitate quick responses to customers.
  • Examined options and understood trade-offs to develop fallback plan.
  • Analyzed and understood situation to develop action plan.
  • Utilized problem-solving skills to reduce or eliminate company expenses.
  • Researched and extracted data to complete tasks.
  • Used logic and imagination to analyze situations and develop intelligent solutions.

Restaurant Owner

Mixed Up Burgers
03.2019 - Current
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Recruited, hired, and trained talented staff to fill vacancies.
  • Supervised daily activities of restaurant and [Number] employees.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw successful marketing campaigns to increase restaurant exposure and awareness.
  • Maintained positive relationships with local community and government officials.
  • Oversaw food preparation and monitored safety protocols.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Developed unique events and special promotions to drive sales.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Purchased food and cultivated strong vendor relationships.
  • Managed payroll, daily deposits, and cost controls.
  • Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.

Area Route / Sales Manager

Abarr Metroplex
03.2003 - 01.2021
  • Implemented systems and procedures to increase sales.
  • Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Managed accounts to retain existing relationships and grow share of business.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Delivered recommendations to long-term accounts to promote brand awareness to key audience.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Scheduled route salesman and routes.
  • Coached new employees on company standards.
  • Identified revenue and sales goals and presented to sales team.
  • Sold Bag in the Box Products to existing and new customers along assigned routes.
  • Built relationships with customers and community to establish long-term business growth.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.

Operations Coordinator/Transportation Manager

Ameropan Oil Company
11.1991 - 03.2003
  • Oversaw team of 20 drivers by reviewing performance to promote timely and efficient deliveries and operations.
  • Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Developed and maintained knowledgeable and productive team of employees.
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for deliveries.
  • Observed staff to review compliance and safety to minimize losses due to violations or damage.
  • Collaborated with manufacturing and supply chain management.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Organized records of vehicles, schedules and completed orders.
  • Reviewed and negotiated contracts with carriers to optimize shipping costs.
  • Conducted research to address shipping errors and packaging mistakes.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Divided and categorized cargo received and redirected shipments in response to customer requests.

Education

Associate of Arts - Business Management

University of Illinois At Chicago, Chicago, IL
09.1985

Skills

  • Microsoft Windows
  • Tax Software
  • Active Listening
  • Microsoft Office
  • Safety Protocols
  • Inventory Control Processes
  • Strategic Problem-Solving
  • Shipment Monitoring
  • Materials Movement
  • Knowledge Base
  • Time Management
  • Customer Care
  • Intuit QuickBooks
  • Negotiation
  • Sales Statistics Analysis
  • Client Correspondence

Timeline

Picker / Problem Solver / Counter - Amazon
02.2022 - Current
Restaurant Owner - Mixed Up Burgers
03.2019 - Current
Area Route / Sales Manager - Abarr Metroplex
03.2003 - 01.2021
Operations Coordinator/Transportation Manager - Ameropan Oil Company
11.1991 - 03.2003
University of Illinois At Chicago - Associate of Arts, Business Management
Mark Rogers