Mark Paulus
Jacksonville,COM
Summary
&L responsibility for ~8mil USD annually. Opened two new restaurants and assisted with three others. Drove continuous improvement by reducing and controlling expenses beating prior years. Surpassed revenue goals in six consecutive quarters. Increased profits by developing, initiating, and managing the development of restaurant management teams to continue growing their knowledge around the business. ServSafe Certified Food Manager Exam Proctor. Operations Management Restaurant Management P&L Management Multi-Unit Management Conflict Management Leadership Food Safety Field Operations Team Development Problem Solving Training Staffing Budgeting Business Development Change Management Customer Satisfaction Collaborator Initiative-taker
Overview
29
29
years of professional experience
Work History
Operations Supervisor
Michael’s Distribution Center
Jacksonville, Florida
06.2022 - Current
- Upholding safety as the #1 priority of the operations
- Holding Materials Handlers accountable for company standards
- Developing and Training High Potential candidates
- Mentor new Operations Coordinators while helping to develop their leadership style
Team Lead
Tapestry
Jacksonville, Florida
10.2020 - 01.2022
- Upholding safety as the #1 priority of the operations
- Holding employees accountable to company standards
- Recruiting, Interviewing, and onboarding new hires.
Ground Sort Manager
FedEx
Concord, North Carolina
12.2019 - 10.2020
- Upholding safety as the #1 priority of the operations
- Holding Operation Managers accountable for company standards
- Developing and Training Operations Managers
- Mentor new Operations Managers while helping to develop their leadership style
Ground Operations Manager/
FedEx
Concord, North Carolina
08.2017 - 12.2019
- Upholding safety as the #1 priority of the operations
- Successfully launched the Concord Ground location in 2017 including the initiation of a third overnight sort after preliminary launch with only two sorts
- Successfully developed and mentored 5 Operations Managers
- Full accountability for labor cost control, on-time dispatch, and load quality
- Grew daily package throughput from ~35k packages a day to over ~85k packages a day.
Package Handler
FedEx
Baton Rouge, Louisiana
10.2016 - 12.2019
- Upheld safety as the #1 priority of the operations
- Quickly and accurately performed the sort and load function for packages in accordance with company standard.
Restaurant General Manager
Pizza Hut, Pizza Hut of America
Baton Rouge, Louisiana
02.2015 - 10.2015
- Effectively managed cost controls for a restaurant including labor, food, utilities, and other semi-variables
- Achieved Guest Satisfaction KPIs including Speed of Service, Food Quality, and customer service standards
- Hired, trained, and developed a restaurant team of twenty people.
Area Manager
Pizza Hut, Pizza Hut of America and NPC International
Jacksonville, Florida
02.1995 - 12.2014
- Managed 10 locations and their restaurant managers with full P
Education
Bachelor of Science - Business Management
University of North Florida
Jacksonville, FL03.2002
Bachelor of Science - Marketing
Mark Paulus
Jacksonville, FL03.2002
Skills
- Continuous Improvement Projects
- Hiring and Onboarding
- Originality and Creativity
- Policy Development and Enforcement
- Performance Monitoring and Evaluation
- Sales Tracking
- Key Performance Indicators (KPIs)
- Focus and Follow-Through
- Business Leadership
- Management Training
- Operation System Software
- Finance and Accounting Oversight
- Supplier Monitoring
- Shipment Processing
- Motivational Leadership
- Records Organization and Management
- Financial Statement Review
- Accuracy and Efficiency in Documentation
- Shift Coverage
- Program Optimization
- Operational Efficiency and Safety
- Inventory and Supply Management
- Problem Anticipation and Resolution
- Mathematical Calculation and Reasoning
- Budgeting and Cost Control Strategies
- Human Resources Oversight
- Department Oversight
- 5S Principles
- Cultivating Productive Relationships
- Deliverable Submission
- Safe Work Methods
- Job Assignments
- Process Development and Streamlining
- Print Servers
- P&L Administration
- Operations and Procedural Knowledge
- Business Forecasting
- Capital Expenditures Oversight
- Customer Relations
- Money Handling
- Materials Planning and Logistics
- Professional Telephone Etiquette
- Quality Improvement Strategy
- Market and Competitor Research
- Payroll Administration and Timekeeping
- Complex Problem-Solving
- Environmental Impact Management
- POS Terminal Operations
- Effective Workflow Management
- Overseeing Personnel
- Government Rules and Regulations
- Directing Team Members
- Reading Comprehension
- Voice over Internet Protocol (VoIP)
- Loss Prevention Strategies
- Waste Management and Reduction
- Individual and Team Goals
- Needs Assessment
- Data Communications
- Team-Building Exercises
- Word Processing
- Business Growth Initiatives
- Desktops, Laptops and Mobile Devices
- Guest Experiences
- Product Transportation
- POS Inventory System Operation
- Process and Performance Improvement
- Strategic Vision
- Employee Relationships
- Information Security
- Behavior Identification
- Supervising Technicians
- Content Workflow
- Strategic Goals
- Logistics
- Task Delegation
- Coordinating Personnel
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Timeline
Operations Supervisor
Michael’s Distribution Center
06.2022 - Current
Team Lead
Tapestry
10.2020 - 01.2022
Ground Sort Manager
FedEx
12.2019 - 10.2020
Ground Operations Manager/
FedEx
08.2017 - 12.2019
Package Handler
FedEx
10.2016 - 12.2019
Restaurant General Manager
Pizza Hut, Pizza Hut of America
02.2015 - 10.2015
Area Manager
Pizza Hut, Pizza Hut of America and NPC International
02.1995 - 12.2014
Bachelor of Science - Business Management
University of North Florida
Bachelor of Science - Marketing
Mark Paulus
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