Summary
Overview
Work History
Education
Skills
Websites
Timeline
AccountManager
Marissa Deshauteurs

Marissa Deshauteurs

Virtual Assistant Professional
Ocean Springs,MS

Summary

Resourceful and experienced Virtual Assistant Specialist offering expertise in customer service, refining systems and streamlining processes. High attention to detail and strong organizational skills. Excellent customer service and conflict management skills. Committed to quality organization and office management with solutions-oriented problem-solving capabilities. Proven history of modernizing offices and enhancing overall productivity.

Overview

13
13
years of professional experience

Work History

Virtual Personal Administrative Assistant

Independant Contractor
Ocean Springs, Mississippi
07.2017 - Current
  • Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.
  • Managed CRM input, exports and clean up.
  • Monitored emails, organized inbox, and prioritized messages for supervisor.
  • Set up virtual Zoom meetings, invited guests and disseminated agendas.
  • Ordered gifts for clients for holidays and in recognition of special accomplishments.
  • Organized and managed team tasks using Trello and Asana.
  • Maintained supervisor's calendar and set up reminders for meetings and appointments.
  • Managed electronic and paper filing systems by updating paperwork, maintaining documents and accurately recording information.
  • Completed business correspondence, transcription and data entry.
  • Developed and maintained automated alert systems for important deadlines.
  • Transcribed meeting minutes to support sales, business development and senior management teams.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
  • Answered high volume of email inquiries.
  • Executed basic banking and bookkeeping tasks.

Product Specialist

The Virtual Savvy, LLC
Springfield, MO
01.2022 - 08.2022
  • Researched product's technical specifications and accurately communicated information.
  • Continually expanded knowledge of The Virtual Savvy product line
  • Oversaw development of more than 2 new products each month
  • Increased sales by educating prospects on benefits of products and services in comparison to competitors.
  • Helped streamline audit processes and update procedures for support action consistency.
  • Reviewed, edited and organized RAW video and written materials shipments to meet tight production deadlines.

Senior Certified Pharmacy Technician

Ocean Springs Discount Pharmacy
Ocean Springs, Mississippi
08.2009 - 07.2016
  • Counted, measured and compounded medications following standard procedures.
  • Reviewed and verified customer information and insurance provider information.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Answered patients' questions and troubleshot prescription issues.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Supervised 5 pharmacy technicians and coordinated day-to-day assignments.
  • Maintained relationships with physicians.
  • Coordinated verification and filling of more than 200 daily prescriptions in high-volume retail pharmacy environment.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.

Education

Associate of Arts -

Mississippi Gulf Coast Community College
Perkinston, MS

Skills

  • Customer Relations and Communications
  • Calendar Scheduling & Management
  • Workflow Planning
  • Customer and Client Relations
  • Conflict Resolution
  • Process Optimization
  • Creative Problem Solving
  • Interpersonal Skills
  • Staff Education and Training
  • Product Demonstrations

Timeline

Product Specialist

The Virtual Savvy, LLC
01.2022 - 08.2022

Virtual Personal Administrative Assistant

Independant Contractor
07.2017 - Current

Senior Certified Pharmacy Technician

Ocean Springs Discount Pharmacy
08.2009 - 07.2016

Associate of Arts -

Mississippi Gulf Coast Community College

Similar Profiles

CREATE PROFILE
Marissa DeshauteursVirtual Assistant Professional