MARILYN RODRIGUEZ

Community Manager

Wimauma,Fl

Summary

Objective: Seeking for a challenging position in Customer Service that will enable me to use my skills and knowledge in a growth-oriented organization which offers diverse job responsibility.

Work History

Assistant Community Director

Westchester Apartments/Highmark Residential

Brandon, FL

08.2015 - Current

Manage the building staff in the absence of the Property Manager.
Includes all managerial functions as directed by the manager
Responsible for all building correspondence to and from clients, tenants and vendors
Ensure all property files are prepared and maintained in an orderly and logical manner, including leases and contracts
Ensure invoices are processed in accounting with appropriate back-up and according to established procedures
Prepare lease abstracts for all tenants and monthly rent roll for management review
Coordinate tenant move ins and move outs, including furniture delivery and pick up Coordinate tenant requests for above standard work.
Obtain estimate, provide proposal, release work, and invoice tenant for such work
Oversee maintenance of work order and purchase order systems
Responsible for aspects of development and maintenance of a comprehensive Tenant Service Package, including tenant handbooks, tenant anniversaries, holiday gifts, park events, quarterly newsletters, and training meetings or programs for tenants.
Also responsible for ensuring tenant information within data base is current and up to date
Update and maintain office procedures in the property Operation's Procedure Manual Ensure Certificates of Insurance for tenants and vendors are up to date
Oversee the processing of management and maintenance staff hours, expense reports, check requests for review and approval
Ensure that above standard tenant bill-backs for electrical usage, after hours HVAC, and other similar charges are processed in a timely manner
Responsible for aspects of annual budgets preparation, reconciliations, and monthly financial reports, as well as preparation of bank deposits, if processed at on site management office
Responsible for leading regular inspections of properties with janitorial and landscape providers and any other service provider as directed by management
Participates in performance oversight of all service contractors who perform contract services
Oversee aspects of tenant improvement work with management oversight.
Conducted property checks and addressed violations with residents.
Developed and implemented unique and engaging activities for residents.
Oversaw facilities maintenance and repairs to improve resident quality of life.

On-site Manager

Hispanic Housing Development

Chicago, IL

08.2007 - 03.2015

Communicate regularly with owners and investors on vacancy rates, tenant issues, physical condition of properties and financial expenses Ability to prepare Property for State Audit and Inspection Maintain Files in Compliance Collect rents, deposits and manage financial expenses, budgeting and reporting for owners; reporting includes keeping financial records from property operations, creating monthly and yearly financial building budgets.
Professionally resolve tenant complaints and property concerns; proven efficiency resolving emergency after-hour issues (on call 24/7 once per month) Oversee eviction proceedings Facilitate property maintenance issues, including scheduling regular maintenance and repair, negotiating contracts with vendors and conducting property inspections (3 month & annually) to ensure property is in good working order and well maintained.
Coordinate all activities for Seniors for every special events Coordinate marketing efforts; sustain tenancy with qualified tenants to prevent vacancy loss.
Able to set, manage and meet goals and deadlines Able to work flexible schedule to include weekends, evenings, and holidays.
Inspected cleanliness of common areas and offices every week.
Read plans and blueprints and communicated to workers.
Managed site development with assistance from civil engineers and complied with city and county ordinances.
Created weekly and monthly reports and presentations for management team.
Resolved issues between employees and customers using company policies.
Delegated assignments based on plans, project needs and knowledge of individual team members.
Coordinated site investigations, documented issues and escalated to executive teams as needed.
Maintained records and logs of work performed and materials and equipment used.
Verified completed projects met approved time, quality and cost estimates.
Oversaw employee attendance record, handled payroll and ordered new materials for sites.
Planned, coordinated and managed operations and field safety programs for building construction, and infrastructure and public works projects.
Facilitated change management activities for department and staff of 8 individuals.
Oversaw all daily office operations and equipment maintenance.
Interviewed, hired and trained new workers.
Built and maintained vendor relationships, serving as main liaison for gaining building access.
Kept sites compliant with OSHA, federal, state and local regulations to prevent unnecessary delays.
Scheduled vendor and service companies for various types of operations.

Education

Associate Degree - International and Commercial Business

Catholic University of Puerto Rico

08.1995 - 06.1997

Occupancy Specialist -

National Center For Housing Management

Chicago, IL

11.2009 - 11.2009

Skills

Financial Management

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Software

MS Office (Word, Excel, Outlook, Power point, OneNote, Access)

Microsoft Teams

Zoom & Skype

Social Media (Facebook, Instagram & Twitter)