Marcus Gibbs
Area Sales Manager
Forest Lake,MN
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Retail and B2B sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
23
23
years of professional experience
4
4
years of post-secondary education
Work History
Area Sales Manager
McDonald Distributing
Rush City, MN
08.2020 - Current
- Oversee 3 sales routes that are responsible for over 600k cases of product sales per year
- Continue education through online classes regarding our sales process, route accounting system, conflict resolution and much more
- Use encompass reporting to game plan an analytical approach to increase sales
- Refined team workflows to better capitalize on individual strengths and maximize market share. Market share for 2021 was +1.4. So far for 2022 it is +2.3 to a total of 52.1% market share. A company high since market share has been tracked.
- Expanded company customer base and cemented market presence by implementing strategic sales plans.
- Set ambitious sales goals and motivated strong performance to keep team growing effectively.
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
- Hired, trained and managed sales staff and administered and implemented compensation plan to support area sales goals.
- Coordinated and conducted well-organized product presentations and demonstrations to potential customers at seminars and trade shows.
- Built lasting relationships with clients through outstanding customer service interactions.
Customer Support
SportsHub Technologies
Minneapolis, MN
08.2017 - Current
- Provide online support directly to the customer through an online portal.
- Personal drive so my supervisor can leave me to work completely unsupervised.
- Currently have a 95% positive customer rating over 5 seasons.
- Resolved problems, improved operations and provided exceptional service.
- Work independently to solve problems that arise with the website.
- Continuously learning different problem-solving techniques.
- General knowledge and legalities of daily fantasy sports.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Area Salesman
McDonald Distributing
Rush City, MN
09.2013 - 08.2020
- Upheld high standards of customer service by promoting and upselling new products and services.
- Exceeded quarterly sales goals by 4%.
- Create product displays with proper signage and display enhancers
- Coach and mentor salespeople about product knowledge and share experiences
- Complete projects using Microsoft PowerPoint, Excel and Word on a regular basis
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Involved in planning and execution of promotions with small to mid-size chain accounts.
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
General Manager
Holiday Companies
Forest Lake, MN
06.2008 - 09.2013
- Provide outstanding customer service in a fast paced environment that meets and exceeds the customer's needs
- Control inventory, vendor accounts and cash to keep a well-organized store
- Conduct interviews, hire and train new team members that will prepare them for their current and future positions
- Train current employees on new company agendas
- Develop advertising strategies to increase sales
- Direct supervisor of 25+ employees
- Increased inside sales 5% at a very high volume location.
Assistant Manager
Walgreens Co
Forest Lake, MN
11.2004 - 06.2008
- Handle customer questions, returns and problems within my authority
- Help fill prescriptions in the pharmacy as needed
- Merchandise high sales areas to make top profits
- Support the inventory specialist with issues they may have throughout the store
- Merchandise certain parts of the store to go along with corresponding season
- Train and guide new and existing employees to help them become successful.
Education
Bachelor of Science - Business Administration
Minnesota School of Business
04.2010 - 03.2012
Skills
Customer service expert
undefinedAdditional Information
Currently studying for my Comptia A+ certification. Estimated completion date is January 2023.
I am currently in the middle of my campaign for Forest Lake City Council (Forest Lake, MN) Election will take place on November 8th.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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