Summary
Overview
Work History
Education
Skills
Additional Information
Work Availability
Timeline
CustomerServiceRepresentative
Manuel Mendez

Manuel Mendez

Elizabeth,NJ

Summary

Intelligent Sales Representative with outstanding retail expertise. Grasps company initiatives quickly achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers, and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously.

Personable Member Service Representative offering 5 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Overview

12
12
years of professional experience
1
1
year of post-secondary education

Work History

CSR, Sales

PC Richard And Sons
UNION, N.J.
03.2001 - 08.2003


  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • And sold all types of electronics, computers, T.V., home appliances, stereo systems.

Graduate Gemologist, Diamond Grading, Estate Sales

International Gemological Inst. I.G.I.
NYC, N.Y.
04.1996 - 12.2000

Involved with the day to day Diamond evaluations, Colored Stone Gem Identification and pricing, as well as Estate Jewelry appraisals.

Emergency Medical Technician

Health Hospital Corporation
N.Y.C., NY
01.1990 - 01.1995
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Communicated with lucid patients to gather incident and medical history information.
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
  • Served as principal liaison between emergency medical response department and other city departments, public organizations and private agencies.

Education

Graduate Gemologist Diploma - Gemology, Diamond And Colored Stone Specialist

Gemological Institute of America-New York
New York, NY
01.1985 - 06.1985

Emergency Medical Technician - Emergency Health Care

E.M.S. Academy
Whitestone, NY
01.1990 - 06.1990

Skills

    Complaint resolution

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Additional Information

I also attended Union County College for basic courses in Words, Excell, Power Point In Elizabeth N.J. As well as attending courses in Kean University for Computer Aided Design 1-2-3.


Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

CSR, Sales

PC Richard And Sons
03.2001 - 08.2003

Graduate Gemologist, Diamond Grading, Estate Sales

International Gemological Inst. I.G.I.
04.1996 - 12.2000

Emergency Medical Technician

Health Hospital Corporation
01.1990 - 01.1995

Emergency Medical Technician - Emergency Health Care

E.M.S. Academy
01.1990 - 06.1990

Graduate Gemologist Diploma - Gemology, Diamond And Colored Stone Specialist

Gemological Institute of America-New York
01.1985 - 06.1985
Manuel Mendez