- Music (Listening, Singing )
MANSI JAIN
CSE
Pune
Summary
Reliable employee seeking a valubale position. Offering excellent communication and good judgment, Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
4
4
Languages
Work History
Email Support Executive for Merchant
Startek
Pune
02.2022 - Current
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Resolved problems, improved operations and provided exceptional service.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Providing satisfactory resolutions to the merchants, contacting the team,via E-mailing and resolving their queires
Innovative Retail Concept Pvt Ltd
Big basket
Pune
11.2020 - 02.2022
- Created plans and communicated deadlines to complete projects on time.
- Collaborated with team members to achieve target results.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Worked as a CSE for handling inbound Calls
- Post 6 months was promoted in Ops Email Team
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Education
SSC - Junior High Education
St. Fransis Tidke Colony
Nashik 07.2009 - 04.2010
Diploma - Interior Designing
SNJB Polytechnic
Chandwad 04.2001 -
Skills
- Executive support
Accomplishments
- Resolved product issue through consumer testing.
- Was rewarded in Stacks ranking for 4 months during the year.
- Was rewarded for low shrinkage.
- Was rewarded for closing Max tickets during lockdown month.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Interests
- Dancing
- Travel and Games
Personal Information
Marital Status :- Married
D.O.B :- 06/04/1995
Strength :- My family and My work
Declaration
I hereby, declare that the above information furnished by me is true to the best of my Knowledge
Timeline
Email Support Executive for Merchant
Startek
02.2022 - Current
Innovative Retail Concept Pvt Ltd
Big basket
11.2020 - 02.2022
SSC - Junior High Education
St. Fransis Tidke Colony
07.2009 - 04.2010
Diploma - Interior Designing
SNJB Polytechnic
04.2001 -
Similar Profiles
Sydney SalvozaSydney Salvoza
Workforce Real Time Analyst at StartekWorkforce Real Time Analyst at Startek
Aditya ShakyaAditya Shakya
Customer Service Executive at StartekCustomer Service Executive at Startek
Kshitija RandiveKshitija Randive
IoT Trainer Lead at StartekIoT Trainer Lead at Startek
Navdeep KaurNavdeep Kaur
Team Leader - CRM Operations at StarTekTeam Leader - CRM Operations at StarTek
Yad SinhaYad Sinha
Mainframe Sen. Consultant at ADPMainframe Sen. Consultant at ADP