Quote
Summary
Accomplishments
Skills
Software
Work History
Early Career Experience
Education
Overview
Timeline
Work Availability
Work Preference
Languages
Websites
Interests
Hi, I’m

Makayla Green

Adaptable and Motivated Jobseeker
Oklahoma City,OK
Makayla Green

Quote

Your vision will become clear only when you can look into your own heart. Who looks outside, dreams; who looks inside, awakens.
Carl Jung

Summary

Highly motivated professional with 7 years of diverse experience in customer service, office administration, and logistics. Proven ability to deliver exceptional service, enhance operational efficiency, and implement cost-saving solutions. Skilled in independent and collaborative work environments, with a strong knowledge of technology and a commitment to continuous growth.

Accomplishments

Accomplishments

Enhancing Operational Efficiency:

  • Implemented QuickBooks to provide an all-inclusive project management solution, optimizing customer onboarding, invoicing, payment tracking, and scheduling, resulting in a 50% reduction in monthly software expenses.
  • Drastically improved home office productivity by implementing a detailed filing system, optimizing desk space organization, and utilization of a whiteboard for visual task tracking.

Interpersonal Skills and Teamwork:

  • Consistently exceeded guest expectations, resulting in numerous 5-star reviews within a one-month period. This dedication to providing outstanding service was affirmed by personal notes from guests, expressing their gratitude, and consistent positive feedback from my coworkers and management.
  • Collaborated with a team of 10 servers to consistently deliver the 'Perfect Night Out', reflecting the company's core values, enhancing overall guest satisfaction and guaranteeing repeat business. This was achieved through reliable and responsive peer support, and a shared commitment to providing exceptional, personalized service to create a memorable dining experience.
  • In order to achieve 100% order accuracy, I collaborated with the Quality Control team to resolve count discrepancies. This was done by utilizing effective communication, systematic documentation, and diligent recounting.

Skills

Soft Skills:

  • Written and Verbal Communication Skills
  • Interpersonal Communication
  • Active Listening
  • Teamwork
  • Conflict Resolution
  • Adaptability
  • Problem-solving
  • Critical Thinking
  • Time Management
  • Leadership Skills
  • Relationship Building

Technical Skills:

  • Attention to Detail
  • Confidentiality
  • Accounts Receivable and Accounts Payable
  • Payroll
  • Data Entry
  • Business Administration
  • Record Keeping and Management
  • Office Management
  • Phone Etiquette
  • Administrative Support
  • Prioritization
  • Complaint Resolution
  • Multitasking
  • Customer Service Excellence
  • Cash Handling Expertise
  • Point-of-Sale system
  • Payment Processing
  • Inventory Management

Software

QuickBooks

Microsoft Office Suite

BuilderTrend

Proven ability to learn and adapt to various software

Work History

BT Bee
Oklahoma City, OK

Delivery Driver
09.2024 - Current

Job overview

  • Deliver 100+ packages daily, boosting customer satisfaction.
  • Efficiently scans, sorts, and rapidly loads packages into the delivery vehicle.
  • Utilizes the company app to accurately upload 200+ photos daily, guaranteeing delivery confirmation.
  • Follows oral and written instructions to make deliveries.
  • Adapts to dynamic schedules and changing demands with ease.
  • Addresses customer questions and resolves complaints in a polite and professional manner.
  • Determines quickest and most efficient routes for delivery by using effective planning and organizational skills.

The Melting Pot
Oklahoma City, OK

Server
04.2024 - 07.2024

Job overview

  • Achieved numerous 5-star reviews for delivering exceptional service.
  • Prepared and presented specialty dishes table-side, such as cheese fondue.
  • Demonstrated extensive menu knowledge, providing personalized recommendations and answering questions.
  • Accurately processed orders and maintained composure during peak service hours.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe food by working closely with kitchen staff on alternatives.
  • Used the Toast POS system to place orders, manage bills, and handle complimentary items.
  • Resolved customer complaints quickly and professionally to maintain a positive reputation.
  • Utilized effective communication with kitchen staff to deliver customer meals in a timely manner.
  • Served food and beverages promptly with focused attention to customer needs.
  • Adhered to all health and safety regulations to ensure a safe and sanitary dining environment.
  • Carried out complete opening, closing and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs.

FG Electric
Oklahoma City, OK

Executive Assistant
06.2023 - 06.2024

Job overview

  • Researched and implemented a new project management software, cutting monthly costs by 50%.
  • Created and managed systems for time tracking, payroll, and financial operations.
  • Provided comprehensive administrative support to the 2 company owners, covering both personal and business matters.
  • Developed and maintained an organized filing system, ensuring accuracy, confidentiality, and ease of retrieval.
  • Accelerated job completion by efficiently acquiring necessary permits, dig tickets, and materials.
  • Utilized software to optimize project management, employee scheduling, and financial operations.
  • Acted as the primary point of contact for external communications, ensuring professional interactions with agencies, customers, and financial bureaus.
  • Updated and maintained confidential databases and records.
  • Identified opportunities to optimize and improve office operations.
  • Maintained accurate employee time records for weekly payroll processing.
  • Managed accounts receivable and payable, ensuring precise and detailed records.
  • Known as the company's 'go-to' contact, handling various challenges and ensuring smooth operations.

Superior Staffing Solutions
Oklahoma City, OK

Warehouse Order Puller
04.2022 - 10.2022

Job overview

  • Followed quality control standards for accuracy.
  • Prioritized tasks to meet deadlines in a fast-paced setting.
  • Completed cycle counts and inventory adjustments to maintain accurate inventory for efficient order fulfillment.
  • Reported warehouse and merchandise discrepancies or damages to the supervisor.
  • Maintained a clean and organized work environment.
  • Reduced picking errors through use of hand held scanners.
  • Collaborated with all departments to resolve issues promptly.
  • Increased productivity through effective multitasking and task prioritization.
  • Ensured a positive workplace through use of strong communication skills and a positive attitude.

Early Career Experience

Early Career Experience

My early career experiences have equipped me with a diverse skill set, including adaptability, problem-solving abilities which are demonstrated through consistently resolving customer issues and using critical thinking. Strong written and verbal communication skills enable me to establish strong relationships with diverse individuals. Furthermore, I excel in fast paced environments, and work well under pressure, utilizing effective prioritization skills to consistently meet deadlines. As an adaptable and quick learner, I am dedicated to contributing to the success of any organization and exceeding expectations in every role.

Education

Westmoore High School
Oklahoma City, OK

High School Diploma
08.2016 - 05.2020

University Overview

  • 3.89 GPA
  • Achieved an honors diploma for academic excellence
  • Awarded a Certificate of Distinction for exceeding educational requirements.

Overview

7

Years of total working experience.

5

Years of experience in customer facing roles.

Timeline

Delivery Driver
BT Bee
09.2024 - Current
Server
The Melting Pot
04.2024 - 07.2024
Executive Assistant
FG Electric
06.2023 - 06.2024
Warehouse Order Puller
Superior Staffing Solutions
04.2022 - 10.2022
Westmoore High School
High School Diploma
08.2016 - 05.2020
Availability
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Work Preference

Work Type

Full TimePart TimeGig WorkContract Work

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementHealthcare benefitsPersonal development programs

Languages

English

Websites

Interests

I am a big lover of music

I love animals, having a cat and a puppy of my own

Researching and learning new things

Psychology

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Makayla GreenAdaptable and Motivated Jobseeker