Majah Anderson
Hyattsville,MD
Summary
Motivated Customer Service Nursing Technician of 26 years which thrives in fast-paced environments. Works independently, with minimal supervision. Demonstrated consistently strong work ethic and adherence to company policy and procedures, Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
27
27
years of professional experience
Work History
Nursing Technician/Customer Service Agent
Children’s National
Washington, DC
02.1996 - 04.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing patients/families needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments, special order requests.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with patients/families and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Trained new personnel regarding company operations, policies and services.
- Communicated professionally with colleagues, patients and families.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective patient satisfaction rates.
- Cross-trained and provided back up for customer service technicians.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks.
Cashier Assistant
Baskin Robbins Franchisee
Hyattsville, MD
09.1991 - 11.1992
- Cleaned and sanitized cashier workstation and scanning area.
- Helped customers complete purchases, locate items and join reward programs.
- Removed trash, swept and mopped floors for professional appearance.
- Cleaned, swept, mopped and disinfected shop area to maintain customer safety and health.
- Worked with other associates to support cashiers and management needs.
- Trained new cashier team members in customer service and money handling processes.
- Packed customer orders into boxes and bags, transferring to shopping cart.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
NURSING ASSISTANT CERTIFICATE -
VMT NURSING
WASHINGTON DCHigh School Diploma -
Northwestern High School
Hyattsville, MD06.1994
Skills
- Efficient and Detail-Oriented
- Responding to Difficult Customers
- Understanding Customer Needs
- Continuous Improvement
- Warm and Friendly
Timeline
Nursing Technician/Customer Service Agent
Children’s National
02.1996 - 04.2022
Cashier Assistant
Baskin Robbins Franchisee
09.1991 - 11.1992
NURSING ASSISTANT CERTIFICATE -
VMT NURSING
High School Diploma -
Northwestern High School
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