Maggie L. Witte
Tulsa,OK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
Work History
Network Manager
Unite Us
03.2022 - Current
- Supervise team of 6Network Hub Support Specialists that monitor partner to partner activity and respond to clients’ requests in coordinated care networks across Southeast and Southwest regions of United States
- Ensure positive and productive work environment where team members can do their best work, achieve their goals, and contribute to company success
- Maintain compliance standards for sensitive service types and sensitive organizations on platform
- Utilized status reports supplied by Network Operations Managers to communicate progress of network health and contractual requirements internally, and develop action plans to maintain or bring network and individual metrics to goal
- Establish and maintain strong relationships with Network Operations Managers, Senior Regional Managers, Network Health Analysts and Community Engagement Managers team by being an expert resource
- Triage network health or contractual risks or escalations from region’s cross functional team
Network Specialist
Unite Us
08.2021 - 03.2022
- Responded to 50 incoming requests per week from clients seeking assistance in areas such as housing, transportation, health, employment, benefits, financial assistance and other services
- Conducted basic intake, needs assessment for clients seeking assistance as well as provide follow-up services to ensure were met in full
- Corresponded with service partners to facilitate seamless experience for clients seeking services
- Facilitated and monitored network activity to drive partner accountability to network standards and high quality referrals
- Advised community-based-organizations and health service partners regarding supportive feedback and improving service accessibility or acceptability as well as guidance on best use of Unite Us Platform
- Troubleshot and maintained networking devices and infrastructure across enterprise
Resource Center Coordinator
Community Service Council Of Greater Tulsa, CSC
03.2020 - 09.2020
- Supervised team of over 30 AIRS certified call specialists, provided coaching and instruction to team members that exceeded 211 Eastern Oklahoma program goals
- Established statewide 211 training manual for emergent on-boarding of call specialists during the COVID-19 crisis
- Acted as primary contact for disseminating information to call center staff related to the national pandemic and emergency response
- Served as liaison for all database updates and changes
- Communicated with database curator and Resource Center teams to ensure updates are known by all
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks
Navigator
Community Service Council Of Greater Tulsa, CSC
01.2019 - 03.2020
- Assisted clients over the phone and face to face for those who are experiencing a housing crisis or homelessness
- Provided screening, application assistance and referral services for individuals and families to social service agencies
- Managed large amounts of inbound and outbound calls in a timely and efficient manner
- Maintained data entry standards and compliance requirements set forth by HUD and utilized community wide databases, Homeless Management Information System (HMIS), and Unite Us.
Education
Master of Science - Human Development And Family Studies
Oklahoma State University
Stillwater, OK 01.2020 - 05.2022
Certificate - Nonprofit Management
Oklahoma State University
Stillwater, OK 01.2020 - 05.2022
Bachelor of Science - Social Sciences, Sociology
Rogers State University
Claremore, OK 08.2015 - 05.2018
Skills
Active Listening
Timeline
Network Manager
Unite Us
03.2022 - Current
Network Specialist
Unite Us
08.2021 - 03.2022
Resource Center Coordinator
Community Service Council Of Greater Tulsa, CSC
03.2020 - 09.2020
Master of Science - Human Development And Family Studies
Oklahoma State University
01.2020 - 05.2022
Certificate - Nonprofit Management
Oklahoma State University
01.2020 - 05.2022
Navigator
Community Service Council Of Greater Tulsa, CSC
01.2019 - 03.2020
Bachelor of Science - Social Sciences, Sociology
Rogers State University
08.2015 - 05.2018
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