Madison Abatiello
Cranston,RI
Summary
Dedicated and excited customer service professional that can always do the most in the time given. A great team member that does not deny others when help is needed, as well as asks and accepts help if needed herself. Knowledge of service industry and sale technique. Confident hard worker always looking to serve with a smile and drive for profit.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Guest Advocate
Target
Warwick, RI
08.2020 - 12.2021
- When not ringing, handled merchandise calls with accuracy.
- Provided excellent ongoing guest service.
- Reduced inconsistency of work from team members by demonstrating and training on best practices.
- Processed cash and card payment, as well as checks, at the registers daily and gave difference back correctly.
- Quick with ringing items, exceeding expectations for each transaction.
- Frequently helped departments with stocking and zoning when they needed.
- Informed guests about programs and rewards, teaching them how to use the app and sign up to save on their shop.
- Stocked to floor and back-stocked merchandise that did not fit the quantity on label.
- Typed in claims for broken or stolen items on store's MyDevice/Zebra.
- Participated in Fulfillment when extra help was needed such as collecting online/pickup order items around the store. While being timed for the customer driveup, I bagged and scanned those bags into waco boxes according to category.
Footwear Associate
Bob's Stores Footwear & Apparel
Cranston, RI
10.2019 - 03.2020
- Helped customers select shoes to fit specific needs.
- Assembled basic sales displays for footwear/socks/soles.
- Used proper sizing and fit guidelines.
- Recommended, and at times, helped customers with deciding which footwear was more flattering for the conditions.
- Informed customers on our rewards program and deals for the week
- Cashier when needed. Handled transactions and payments effectively.
- Zoned, stocked (occasionally), and cleaned department every shift.
- Used computer system to view stock for customers and check stock of other stores.
General Merchandiser
Walmart
Warwick, RI
02.2018 - 09.2019
- Zoned 9 aisles (both sides) of the toy department daily, and when i finished I helped my coworkers with their departments.
- Stocked to floor and back-stocked merchandise that did not fit the quantity on label.
- Wrote claims for broken or stolen items.
- Answered calls for toys and checked other stores' stock for customers.
- Assisted customers with bikes, locating toys and other items around the store.
- Cleaned area around toy department daily.
- Organized endcaps.
- Helped customers select merchandise by offering multiple product options.
Education
High School Diploma -
Cranston High School East
Cranston, RI 09.2016 - 06.2020
Skills
Money handling abilities
Timeline
Guest Advocate
Target
08.2020 - 12.2021
Footwear Associate
Bob's Stores Footwear & Apparel
10.2019 - 03.2020
General Merchandiser
Walmart
02.2018 - 09.2019
High School Diploma -
Cranston High School East
09.2016 - 06.2020
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