Lynnette Stark
Business Operation Manager / Digital Marketing Specialist
Carbondale,IL
Summary
Seasoned management leader, successful at establishing excellent working relationships with customers, employees, and vendors. Increased promotional sales by 35% by using highly creative Marketing Manager with expertise in transforming marketing and advertising strategies into desired results.
Overview
6
6
years of professional experience
Work History
Data Entry Specialist
Help At Home Health Care
Carbondale, United States
11.2022 - Current
- Completed data entry tasks with accuracy and efficiency.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Compiled and verified accuracy and sorting information to prepare source data for computer entry.
Inside Sales Representative
Ideal Image
Carbondale, IL
08.2022 - 11.2023
- Build relationships with clients over the telephone and through web communications
- Schedule and confirm consultation appointments
- Articulate treatment protocols, benefits, features, and limitations to clients
- Partner and collaborate with Clinics, Managers and other Associates
- Use appropriate interpersonal skills and communication methods to gain acceptance of products and services
- Identified opportunities and acted to build relationships between individuals, teams, departments, units, or organizations to help achieve business goals
- Clearly conveyed information and ideas through a variety of media to individuals or groups in a manner that engaged the audience and helps them understand and retain the message
Customer Service Representative
Southland Care Coordination Partners
Matteson, IL
06.2020 - 08.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Business Operations Manager / Marketing Manager
Elite Muze Studio
Villa Park, IL
12.2017 - 06.2020
- Devised strategies to boost customer sales and drive referrals due to excellent service resulting in new customer relationships.
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Initiated and boosted relationships with various wholesalers to deliver on-trend skincare and treatment packages for customers.
- Trained new hires, providing information and insight into corporate policies and procedures.
- Oversaw day-to-day business operations by fostering deep professional relationships with wholesale contacts and customers.
- Created effective sales promotions and marketing strategies to deliver a 35% increase in sales.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Utilized market trends and target audience statistics to effectively and appropriately market products.
Education
Certification - User Experience Design
Career Foundry
Remote 05.2001 -
No Degree - Architecture
Southern Illinois University Carbondale
Carbondale, IL 05.2001 -
No Degree - Civil Engineering
Saint Louis University
St Louis, MO 05.2001 -
Skills
Photoshop
Timeline
Data Entry Specialist
Help At Home Health Care
11.2022 - Current
Inside Sales Representative
Ideal Image
08.2022 - 11.2023
Customer Service Representative
Southland Care Coordination Partners
06.2020 - 08.2022
Business Operations Manager / Marketing Manager
Elite Muze Studio
12.2017 - 06.2020
Certification - User Experience Design
Career Foundry
05.2001 -
No Degree - Architecture
Southern Illinois University Carbondale
05.2001 -
No Degree - Civil Engineering
Saint Louis University
05.2001 -
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