I am interesting in the interaction of people, helping them fulfil their needs
Lynn Inouye
Restaurant Manager, Server and Bartender
Davis,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in restaurant industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Service-focused Restaurant Manager bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns, develop proactive solutions and implement corrections with efficiency. Proficient in OpenTable, Aloha, and Focus with 10 years of expertise. Grasps company initiatives quickly as restaurant manager, server and bartender achieving company and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Applies effective teamwork, customer and sales skills simultaneously. Always applies good judgment when performing duties.
Overview
10
10
years of professional experience
Work History
Restaurant Server and Bartender
Bistro 33 Davis
Davis, California
10.2019 - 03.2020
- Recommended food menu items and drinks to customers, thoroughly explaining dishes.
- Fielded customer questions regarding available food menu items, wine and cocktails including specials, and current prices
- Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Restaurant Server and Trainer
Wu Chow Austin
Austin, Texas
09.2015 - 01.2019
- Recommended food menu items and drinks to customers, thoroughly explaining items.
- Fielded customer questions regarding available food menu items, wine and cocktails, and current prices.
- Leveraged sales expertise to promote food items and capitalize on upsell opportunities.
- Answered customer telephone calls.
- Entered customer interaction details in OpenTable and Aloha computer systems.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Restaurant Manager and Server
Sophia's Supper Club
Austin, TX
07.2016 - 04.2018
- Recommended food menu items and drinks to customers, thoroughly explaining dishes.
- Fielded customer questions regarding available food menu items, wine and cocktails including specials, and current prices
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Leveraged sales expertise to promote food items which paired well with selected food items.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Entered customer interaction details in OpenTable, Aloha and computer systems
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
- Led and directed team members on effective methods, operations and procedures.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Organized special events in restaurant, including receptions, promotions and events.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Restaurant Server
Star Seeds Cafe
Austin , Texas
03.2013 - 03.2015
- Recommended food menu items and drinks to customers, thoroughly explaining dishes.
- Fielded customer questions regarding available food menu items including specials, and current prices.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Entered customer interaction details in Aloha computer systems to track orders and create sales receipts.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
Restaurant Server and Bartender
Abel's On The Lake
Austin , TX
12.2012 - 12.2014
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Entered customer interaction details in OpenTable, and Aloha computer systems to track orders and create sales receipts.
- Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
- Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
Restaurant Server
Chisos Grill
Bee Cave, Texas
11.2011 - 09.2012
- Entered customer interaction details in Focus and Toast computer system to track orders and create sales receipts.
- Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Restaurant Hostess and Server
Tres Agaves Roseville
Roseville, California
11.2009 - 11.2011
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Documented reservations and communicated changes to guests using OpenTable.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Entered customer interaction details in Aloha computer systems to track orders and create sales receipts.
- Applied comprehensive knowledge of beer and tequila as well as appropriate entree pairings.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
Education
High School Diploma -
Davis Senior High School
Davis, CA Sep 2004 - Jun 2007
Skills
Credit card processing
undefinedInterests
Artist
I am a multi-talented artist without a selection of media. I love to create new designs in Jewelry, and crafts such as decorating plant pots. I innovate with new mediums to explore news ways to create new art.
Timeline
Restaurant Server and Bartender
Bistro 33 Davis
10.2019 - 03.2020
Restaurant Manager and Server
Sophia's Supper Club
07.2016 - 04.2018
Restaurant Server and Trainer
Wu Chow Austin
09.2015 - 01.2019
Restaurant Server
Star Seeds Cafe
03.2013 - 03.2015
Restaurant Server and Bartender
Abel's On The Lake
12.2012 - 12.2014
Restaurant Server
Chisos Grill
11.2011 - 09.2012
Restaurant Hostess and Server
Tres Agaves Roseville
11.2009 - 11.2011
High School Diploma -
Davis Senior High School
Sep 2004 - Jun 2007