Lydia Harrell

• Followed up with customers on unresolved issues.
• Established positive and trusting relationships with injured clients, administering efficient customer service and processing claims quickly.
• Reported policy changes and company conditions affecting customer satisfaction.
• Prepared insurance claim forms or related documents and reviewed for completeness.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Delivered prompt service to prioritize customer needs.

Responsible for processing reimbursements of benefits on Long Term Care policies. Vast knowledge of the contracts and the reimbursements allowed for 104 different contract with CNAI.