Lori Nelson
Management
Menomonee Falls,WI
Summary
Customer-oriented Store Manager offering over 26+ years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
25
25
years of professional experience
Work History
Front End Service Lead
Meijer
Wauwatosa, WI
07.2021 - Current
- Helped customers complete purchases, locate items and join reward programs.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Greeted customers and responded to requests for information.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
- Developed strong rapport with customers and created positive impression of business.
Store Manager
Sierra(TJX Companies)
Madison,Delafield , WI
07.2017 - 04.2021
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Improved store status by implementing process improvements and identifying performance gaps for corrective action.
- Corrected operational discrepancies by developing and executing process improvements.
- Oversaw POS operations and cash management to reduce errors.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Merchandise Manager
Gander Mountain Company Inc.
Waukesha, WI
10.2016 - 04.2017
- Monitored stock to maintain sufficient quantity of featured product.
- Verified product placements in web scheduler.
- Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
- Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
- Placed prices and descriptive signage to enhance displays and promote items.
- Updated 26000-square-foot store with completely new floor plan to offer customers more visually pleasing product experiences.
Floor Manager
Steinhafels Inc.
Waukesha , WI
03.2015 - 08.2016
- Followed up with existing customers to generate new prospective buyers through referrals.
- Drove consistent sales by setting ambitious targets and directing attainment plans on team and individual levels.
- Managed store opening and closing procedures to optimize store readiness and maintain strict financial controls.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Flooring Specialist
Lowes
Wauwatosa, WI
03.2013 - 03.2015
- Demonstrated protective coatings and odor treatments to upsell services and increase profits.
- Prepared service bills to collect payment for cleaning and installation services.
- Handled consumer complaints related to carpets and upholstery to address concerns and answer questions.
Assistant Store Manager
American Eagle Outfitters
Appleton , WI
01.2011 - 02.2013
- Recruited and hired individuals demonstrating passion, dedication and added value to team.
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
- Collaborated with visual merchandising team to develop strategies to drive profitability.
Store Manager
Buckle Inc.
Green Bay , WI
08.1996 - 10.2010
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Improved store status by implementing process improvements and identifying performance gaps for corrective action.
- Corrected operational discrepancies by developing and executing process improvements.
- Oversaw POS operations and cash management to reduce errors.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
- Updated store pricing, signage and merchandising to promote specials, sales and discounts.
Skills
- Employee supervision and motivation
- Staff training and development
- Program implementation
- Employee training
- Retail inventory management
- Team-oriented
- Policy/program development
- Supervision and training
- Employee development
- Recruiting and hiring
- Energy and Physical Stamina
- Engaging with Diverse Customers
Timeline
Front End Service Lead
Meijer
07.2021 - Current
Store Manager
Sierra(TJX Companies)
07.2017 - 04.2021
Merchandise Manager
Gander Mountain Company Inc.
10.2016 - 04.2017
Floor Manager
Steinhafels Inc.
03.2015 - 08.2016
Flooring Specialist
Lowes
03.2013 - 03.2015
Assistant Store Manager
American Eagle Outfitters
01.2011 - 02.2013
Store Manager
Buckle Inc.
08.1996 - 10.2010
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