Lori King
Saratoga Springs,NY
Summary
Certified Travel Associate with over 30 years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Successful at troubleshooting, a punctual self-starter with unprecedented skills in customer service and satisfaction.
Resourceful, and passionate about providing dream experiences in leisure travel. Strong research background and love of all things travel. Extensive career in travel and tourism working with clients pursuing unique vacation adventures.
Overview
30
30
years of professional experience
Work History
Specialized Corporate Travel Consultant
Amex GBT
New York, New York
01.2018 - Current
- Specialized in booking mission driven travel for VIP travelers of the United Nations to attend meetings and assignments around the globe.
- Specialized training to service high end accounts; such as Ernst & Young, KPMG, and United Nations.
- Offered beyond exemplary customer service to High end clients, resulting in lasting relationships and creating secure confidentiality.
- Discussed security issues and protocols with individuals traveling to highly insecure countries or areas.
Senior Corporate Travel Consultant
CWT/Sato
Minnetonka, Minnesota
05.2014 - 01.2018
- Arranged mission driven travel services for individuals, groups, and executives clientele, of the Department of Defense.
- Responded to clients' questions, issues, and complaints and found appropriate solutions where needed.
- Maintained currency on airline policies, tariff regulations and travel laws to maximize effectiveness.
Leisure Travel Consultant
AAA Northway
Glens Falls, NY
08.2004 - 05.2014
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
Education
Associate of Arts - Travel And Tourism
A.C.T. Travel School
Pompano Beach, FL (virtual Classes)09.1989
Skills
- Travel Date Coordination
- Business Development
- Active Listening
- Travel Research
- Government Travel
- Travel Knowledge
- Guest Satisfaction
- Training Junior Team Members
- VIP Support
- Leisure Travel
Accomplishments
- Cross-trained on the agency manager's tasks and responsibilities and was entrusted to handle all duties when that individual was unavailable.
- I am an avid traveler, I love to discover new destinations, and share them with my clientele
Affiliations
- A past officer of the Saratoga Springs Business & Professional Women's Organization
- A past officer of our Volunteer Fire Department Auxiliary
- A member of WITS (Working in Travel Services)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Specialized Corporate Travel Consultant
Amex GBT
01.2018 - Current
Senior Corporate Travel Consultant
CWT/Sato
05.2014 - 01.2018
Leisure Travel Consultant
AAA Northway
08.2004 - 05.2014
Associate of Arts - Travel And Tourism
A.C.T. Travel School
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