Lori Henke
Baraboo,WI
Summary
Methodical Health Unit Coordinator possessing advanced knowledge of hospital policies and procedures, medical terminology and anatomy. Offering 42 years of hands-on experience collaborating with several interdisciplinary departments to coordinate care of inpatients. Polished in assembling and maintaining patient medical records and promoting positive, accurate communication between staff and patients. Organized Health Unit Coordinator with 42 years of progressive experience helping to resolve complaints and updating medical files. Bringing strong understanding of medical procedures and medical jargon coupled with deep knowledge of hospital policies and operations. Seasoned professional committed to delivering excellent customer service in hospital setting. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable employee seeking
position. Offering excellent communication and good judgment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
42
42
years of professional experience
Work History
Health Unit Coordinator
Sauk Prairie Memorial Hospital
Prairie Du Sac, WI
02.2017 - Current
- Assisted with processing patient admissions, transfers and discharges.
- Assembled and maintained patient medical records and other documents related to patient care.
- Responded to patient call lights to expedite appropriate follow-through.
- Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
- Provided concierge service to assist patients and families and direct them to available resources.
- Provided care for 28-patient unit, coordinating day-to-day operations.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Organized patient files and streamlined operations to improve efficiency.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Health Unit Coordinator
Meriter Hospital
Madison , WI
01.1989 - 02.2017
- Assisted with processing patient admissions, transfers and discharges.
- Assembled and maintained patient medical records and other documents related to patient care.
- Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Transcribed physician orders accurately and alerted nurses to new orders, single orders and stat medications.
- Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
- Provided concierge service to assist patients and families and direct them to available resources.
- Provided care for 30-patient NICU locked unit, for 19 years. Transcribed Dr. Orders and calling departments for STAT orders.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Organized patient files and streamlined operations to improve efficiency.
- Received and routed laboratory results to correct clinical staff members.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted visitors and initiated Visitor policy.
- Registered and verified patient records before triage with most up-to-date information.
- Kept detailed records of office inventories and placed orders for more supplies.
Education
High School Diploma -
Sauk Prairie High School
SAUK PRAIRIE, WI05.1977
Skills
- Data Entry Software
- Organization and Time Management
- Medical Recordkeeping
- Office Supplies and Inventory
- BLS Certified
- Computer Proficiency
- Call Transfers
- Patient Referral
- Patient Health Information Access
- Scheduling Tests and Procedures
- Teamwork and Collaboration with the RN's and Doctors
Timeline
Health Unit Coordinator
Sauk Prairie Memorial Hospital
02.2017 - Current
Health Unit Coordinator
Meriter Hospital
01.1989 - 02.2017
High School Diploma -
Sauk Prairie High School
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