Summary
Overview
Work History
Education
Skills
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Lisa Fricker

Market Development Manager
Elm Grove,WI

Summary

Seasoned Entrepreneur with a solid background in business management, operational planning and revenue generation. Hardworking, dedicated and resourceful leader with 20+ years in the Healthcare and Hospitality Industry. Ready to leverage experience and drive to pursue new professional challenges.

Overview

27
27
years of professional experience
4
4
years of post-secondary education

Work History

International Flight Attendant

Delta Airlines
Atlanta, GA
01.2018 - 07.2022
  • Goal attainment, Operated in compliance with all airline and federal aviation regulations for complete compliance
  • Facilitated communication between flight deck and cabin crew to promote smooth operations
  • Addressed medical emergencies, rendering first aid and helping coordinate care for advanced concerns
  • Minimized disruptions with good conflict mediation skills, use of restraints, and law enforcement involvement.
  • Engaged professionally with passengers to improve satisfaction and exceed expectations throughout flight.
  • Developed and maintained courteous and effective working relationships.
  • Managed over 100 passenger calls per flight

Healthcare Administrator

KLF Homes
Brookfield, WI
04.2008 - 03.2019
  • Coordinated with other healthcare providers concerning treatment plans for patients.
  • Developed and distributed employee work schedules based on operational needs and employee requests.
  • Developed policies and procedures for effective pharmacy management.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Kept records of expenses and monitored budget while recommending opportunities for cost savings while increasing revenue 100% in first 2 years of operation.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Successfully negotiated client contract renewals to create increased revenue.

Entrepreneur

Shortbread Press
Milwaukee, WI
05.2002 - 05.2008
  • Sourced initial funding to get business up and running while planning initial structure and making strategic first hires.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Determined business plan, mission statement and vision.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Increased sales by 100% in first year

MPS Teacher

Milwaukee Public Schools, MPS
Milwaukee, WI
01.1996 - 07.2001
  • Planned and implemented integrated lessons to meet national standards.
  • Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
  • Evaluated and revised lesson plans and course content to achieve student-centered learning.
  • Fostered team collaboration between students through group projects.
  • Held conferences with parents to address questions, discuss academic progress and encourage learning goals.

Education

Bachelor of Arts - English Language And Literature

Carroll University
Waukesha, WI
09.1992 - 12.1996

Skills

    Sales expertise

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Work Availability

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Quote

Questions confine answers. When there are no longer questions, answers are no longer bound by them.
Lao Tzu

Timeline

International Flight Attendant

Delta Airlines
01.2018 - 07.2022

Healthcare Administrator

KLF Homes
04.2008 - 03.2019

Entrepreneur

Shortbread Press
05.2002 - 05.2008

MPS Teacher

Milwaukee Public Schools, MPS
01.1996 - 07.2001

Bachelor of Arts - English Language And Literature

Carroll University
09.1992 - 12.1996

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Lisa FrickerMarket Development Manager