Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Generic

Lindsey Welchel

Ellerslie,GA

Summary

Strong leader and problem-solver dedicated to streamlining programs, operations, and events to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company, customer, and even volunteer success. Dependable customer service industry worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond the basics, improve processes, and increase customer satisfaction. Prioritizes tasks and time. Comfortable working in a group environment or in an isolated setting. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Volunteer Coordinator

AmeriCorps VISTA
09.2022 - Current
  • Established and maintained online portal to post volunteer opportunities and facilitate volunteer registration.
  • Managed over 186 volunteers.
  • Recruited 27 volunteers in 6 months.
  • Managed volunteer events and appointments and streamlined scheduling procedures.
  • Developed and maintained relationships with local organizations to identify volunteer opportunities and resources.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Worked with leadership staff and special committees to define volunteer mission and set standards.
  • Recruited and trained new volunteers on volunteer program goals and objectives.
  • Worked with program teams to identify and match volunteers with appropriate activities.
  • Facilitated regular meetings with volunteers to provide feedback and discuss improvement opportunities.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Monitored volunteer performance to enforce compliance with established policies and regulations.
  • Managed and tracked volunteer hours and progress to support accurate documentation.
  • Coordinated and implemented special events for volunteer service appreciation.
  • Created volunteer handbook to provide information on volunteer roles, responsibilities and expectations.

Licensed Health Insurance Agent

Alight
07.2021 - 09.2022
  • Produce Sales and Cover Insurance Benefits
  • Handled over 60 calls per day
  • Responsible for obtaining at least 3 sales a day during Open Enrollment Period (OEP) and around 7 sales a day during Annual Enrollment Period (AEP). I was responsible for around 60 sales during OEP and 140 sales during AEP
  • Underwrite for Health Insurance
  • Specialized in working with Health Insurance for Medicaid and Medicare
  • Explained health insurance policy benefits and coverage to customers
  • Compared national carriers to determine most sufficient/adequate policy for customers
  • Ensure providers are still in network with new policies
  • Ensure customers are receiving adequate health insurance based on their personal and financial factors

Technology Support Specialist

Concentrix
02.2021 - 02.2021
  • Answered user inquiries regarding computer software or tax products
  • Followed established guidelines and procedures
  • Maintained collaborative work and communication to complete tasks effectively and in timely manner
  • Required minimal oversight to complete job tasks, meeting all deadlines and goals
  • Reviewed activities regularly to identify opportunities for improvement
  • Finished all tasks and job duties, adhering to deadlines to avoid delays
  • Completed all assigned tasks prior to shift end
  • Referred unresolved customer grievances to designated departments for further investigation
  • Demonstrated in-depth knowledge and understanding of the product line and pricing structure
  • Used proven techniques to increase sales and promote high-value products
  • Engaged with customers to understand and resolve issues and answer product questions
  • Kept records of customer interactions and transactions, recording details of inquiries, complaints, comments, and actions taken
  • Updated accounts with customers' current personal and purchasing information
  • Continuously met or exceeded daily service quality and performance scores
  • Helped resolve product returns
  • Completed more than 35 calls per day by following scripts and maintaining good call control
  • Investigated major tax software concerns, communicating between departments such as sales and production to understand issues
  • Processed product orders including entering customer orders.

Restaurant Server, 219 Food and Spirits
02.2020 - 02.2021
  • Suggested appropriate food and drink pairings to increase beverage sales and maintain customer satisfaction
  • Maintained customer satisfaction by clarifying questions about orders and specialty items
  • Successfully assisted approximately 50 to 300 guests each shift
  • Kept server areas and restaurant clean and stocked during service hours to increase efficiency while serving tables
  • Achieved weekly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages
  • Visited new customers within 1 to 10minutes to make introductions, discuss specials, take drink orders and build immediate positive connection with guests
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times
  • Scheduled reservations and managed seating arrangements
  • Trained incoming staff regarding restaurant's practices, culture and procedures.

Restaurant Server, 219 On The Lake
01.2020 - 12.2020
  • Engaged in friendly conversation with guests to build rapport and facilitate repeat business
  • Responsible for around 20 tables per shift - equivalent to around 120 people per 7-hour shift
  • Collected credit card, cash and gift certificate payments from customers handmade proper change for cash transactions
  • Ensured customer satisfaction by responding quickly to orders and entertainment requests
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal safety protections for customers
  • Ensure accuracy and quantity of every order
  • Provide detailed information of menu items
  • Performed opening, closing and shift change duties accurately to keep restaurant working smoothly and ready to meet all customer needs.

Restaurant Server

MR. WING SPORTS BAR AND GRILL
12.2019 - 03.2020
  • Same as 219 On The Lake

Lead Sales Associate

Dollar General
05.2016 - 01.2019
  • Cleaned and organized entire store
  • Fostered positive work environment by consistently treating all employees and customers with respect and consideration
  • Answered customer questions regarding merchandise and pricing
  • Operated cash register for cash, check and credit card transactions
  • Completed all point of sale opening and closing procedures, including counting contents of cash register
  • Documented all customer inquiries and comments thoroughly and quickly
  • Answered product questions with up-to-date knowledge of sales and store promotions
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas
  • Educated customers about brand to incite excitement about company's mission and values
  • Performed diversified functionalism oversight, including inventory counting, stocking shelves, and cashiering
  • Determined customer needs by asking relevant questions and listening actively to responses
  • Drove charity revenue totals by bringing in more than $300 in donations for Autism
  • Speaks funded outgeneraled
  • Priced merchandise, stocked shelves and took inventory of supplies
  • Trained 3 new sales associates each quarter
  • Completed physical inventory counts each day
  • Resolved all customer complaints in professionalism prioritizing customer satisfaction
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
  • Assisted customers with prompt and polite support in-person and via telephone
  • Identified potential shoplifters and alerted management
  • Communicated with vendors regarding back order availability, future inventory and special orders
  • Received multiple positive reviews acknowledging dedication to excellent customer service
  • Alerted customers on upcoming sales events and promotions.

Education

Bachelor of Science - Criminal Justice

Columbus State University
12.2020

Skills

  • Results-oriented
  • Time management skills
  • Excellent communication
  • Analytical thinking
  • Community Events
  • Team Development
  • File and Records Management
  • Volunteer Coordination and Evaluation
  • Volunteer and Program Management
  • Cash Handling
  • Microsoft
  • Retail Sales Customer Service
  • Customer Relations
  • Sales Expertise

Additional Information

  • Cosmetology License

Certification

  • Licensed Food Handler - 2018-2021
  • Licensed Health Insurance Agent - 2020-2022
  • CPR Certified - October 2022

Timeline

Volunteer Coordinator

AmeriCorps VISTA
09.2022 - Current

Licensed Health Insurance Agent

Alight
07.2021 - 09.2022

Technology Support Specialist

Concentrix
02.2021 - 02.2021

Restaurant Server, 219 Food and Spirits
02.2020 - 02.2021

Restaurant Server, 219 On The Lake
01.2020 - 12.2020

Restaurant Server

MR. WING SPORTS BAR AND GRILL
12.2019 - 03.2020

Lead Sales Associate

Dollar General
05.2016 - 01.2019

Bachelor of Science - Criminal Justice

Columbus State University

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Lindsey Welchel