Lila Verra
Hadley,NY
Summary
Reliable Ice Cream Server providing friendly, individualized service in store-front parlors and shops. Coordinated front desk manager with excellent multitasking and customer service skills. Flexible team member with experience preparing personal food orders, restocking inventory and operating cash registers.
Attentive Direct Support Professional; passionate about offering expert support for emotional, physical and mental needs. Caring, vigilant and devoted to patients. Bringing top-notch multitasking, organizational and conflict management skills.
Overview
4
4
years of professional experience
Work History
Ice Cream Server
Laurie Kuscik
Hadley, NY
06.2019 - Current
- Provided details on seasonal flavor availability, ice cream source, allergens and specials.
- Helped patrons decide which flavor to choose according to preferences and tastes.
- Notified supervisor and peers of low product inventory and customer complaints.
- Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
- Greeted incoming customers and provided reliable, friendly customer service.
- Processed sales transactions for cash, debit and credit purchases.
- Observed health code regulations and internal policies for cleaning and sanitizing.
Direct Support Professional
AIM Services
Saratoga Springs, NY
08.2021 - 06.2022
- Monitored progress and documented patient health status changes to keep care team updated.
- Led patient or group recreational activities for enhanced patient outcomes.
- Consulted with different healthcare disciplines to offer important mental health support to patients.
- Assisted disabled clients to support independence and well-being.
- Developed rapport to create safe and trusting environment for care.
- Maintained clean, safe and well-organized patient environment.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Monitored clients' overall health and well-being and noted significant changes.
Education
Associate of Science - Occupational Therapy Assistance
Maria College of Albany
Albany, NY05.2022
Associate of Science - Studied Here Shortly To Obtain Prerequisites
SUNY Adirondack
Queensbury, NYHigh School Diploma -
The King's School
Hadley, NY06.2020
Skills
- Work Station Organization
- Dependable and Cooperative
- Customer Service
- Attentive to People
- Ability to Lift Clients
- Caring Companionship
- Care Plan Assessment
- Client Records Management
- Diet and Nutrition
- Community Integration
- Vital Signs Management
- Household Cleaning
Timeline
Direct Support Professional
AIM Services
08.2021 - 06.2022
Ice Cream Server
Laurie Kuscik
06.2019 - Current
Associate of Science - Occupational Therapy Assistance
Maria College of Albany
Associate of Science - Studied Here Shortly To Obtain Prerequisites
SUNY Adirondack
High School Diploma -
The King's School
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