Leslie Meyer
Management
Broken Arrow,OK
Summary
Motivated, personable business professional with a successful 18 year track record of profitable
dental management and sales experience. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential patient records. Demonstrated history of producing accurate, timely and weekly reports for providers and administration. Flexible and versatile, able to maintain a sense of humor under pressure. Poised and competent with a demonstrated ability to train dentist, hygienists, entire dental staff (collectors, front desk, dental assistants and managers) on how to run a productive office.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service in bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
22
22
years of professional experience
11
11
years of post-secondary education
Work History
Communication and Sales Executive
Dental Arts Of Catoosa
Catoosa , OK
10.2019 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Presented products to clients using dynamic presentations and practical use-case scenarios.
- Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities.
- Remained current on industry trends to better understand customer needs, product effectiveness and sales tactics.
- Held meetings with director to identify techniques to overcome sales obstacles.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Developed SWOT analysis and executed targeted sales strategies accordingly using data-driven decision-making.
Office Manager
The Art Of Modern Dentistry
Tulsa, OK
07.2014 - 10.2019
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Coordinated special projects and managed schedules.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Developed standard operating procedures for all administrative employees.
- Prepared meeting rooms and materials and recorded important information.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Coordinated and aligned corporate and office schedules and disseminated important work information to employees.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Evaluated employee records and productivity and submitted evaluation reports.
- Delivered performance reviews, recommending additional training or advancements.
Office Manager
MyDentist
Lewisville , TX
02.2006 - 06.2019
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Coordinated special projects and managed schedules.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Developed standard operating procedures for all administrative employees.
- Prepared meeting rooms and materials and recorded important information.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Coordinated and aligned corporate and office schedules and disseminated important work information to employees.
- Compared vendor prices and negotiated for optimal savings.
- Sourced vendors for special project needs and negotiated contracts.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Evaluated employee records and productivity and submitted evaluation reports.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Delivered performance reviews, recommending additional training or advancements.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
Education
High School Diploma -
Enid High School
Enid, OK 08.1999 - 05.2002
Bachelor Of Science - Psychology
Northeastern State University
Tahlequah, OK 08.2019 - 12.2022
Associate Of Applied Science - Dental Hygiene
Tulsa Community College
Tulsa, OK 08.2014 - 05.2019
Skills
Public speaking
undefinedTimeline
Communication and Sales Executive
Dental Arts Of Catoosa
10.2019 - Current
Bachelor Of Science - Psychology
Northeastern State University
08.2019 - 12.2022
Associate Of Applied Science - Dental Hygiene
Tulsa Community College
08.2014 - 05.2019
Office Manager
The Art Of Modern Dentistry
07.2014 - 10.2019
Office Manager
MyDentist
02.2006 - 06.2019
High School Diploma -
Enid High School
08.1999 - 05.2002
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