Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Leonard McIver

Leonard McIver

Charlotte,NC

Summary

Detail-oriented Site Coordinator with 7 years of success in large-scale project management. Eager to apply advanced knowledge of outreach activity coordination and fundraising mastery to bring value to non-profit organization. Enthusiastic individual experienced in resolving conflicts and issues with exceptional skill and poise. Offering engaging and pleasant personality with expertise ensuring projects meet safety regulations, policies and procedures. Strategic Supervisor with expertise prioritizing projects, planning workflow and managing employees to achieve operational goals. Resourceful individual with 7 years of active experience managing efforts within deadline-driven environments. Diplomatic individual with strong leadership and decision-making skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

General Foreman

Mears Group
Charlotte, NC
06.2016 - Current
  • Completed final inspections at job sites to close out projects.
  • Worked alongside team to accomplish work goals according to schedule.
  • Reviewed blueprints, specifications and drawings to fully understand project scope ahead of time.
  • Kept teams properly supplied with materials, tools, plans and supplementary assistance to meet project deadlines.
  • Managed over 10+ customer calls per day.
  • Responded to requests for maintenance and repairs of plumbing and special piping systems related to building, laboratories and separate locations.
  • Assembled and secured pipes, tubes, fittings and related equipment according to project specifications.
  • Performed job safety analysis on daily basis to mitigate risks for all workers and visitors to job sites.
  • Utilized Excavator/Backhoe equipment to excavate, install and backfill drainage pipes.
  • Assigned plumbers to specific tasks to complete and supervised activities for quality.
  • Planned each job with appropriate safety measures, addressing weight limits and fall protection.
  • Liaised between field engineers and trade workers align construction projects with drawings and specifications.
  • Completed final walk-throughs at job sites to close out projects.
  • Maintained cost-effective inventory of spare parts to help achieve production goals.
  • Spoke with roofing customers and answered questions regarding concerns and requests.
  • Checked safety credentials and licenses for electrical crew members to comply with corporate rules.
  • Ordered necessary supplies and materials required for installation of new work and remodeling of existing systems.
  • Supervised layout, assembly and installation of various sizes and types of drainage pipes.
  • Prepared daily timecards and assisted in preparation of estimates and scope of work statements.
  • Delivered project updates to superintendent and detailed issues that could halt work progress.

Site Coordinator

McIver Masonry
Charlotte, NC
02.2016 - Current
  • Coordinated site investigations, documented issues and escalated to executive teams.
  • Scheduled staff and volunteers to cover all necessary duties during planned events.
  • Supervised crew of over 14 employees.
  • Recruited volunteers to assist with fundraising and community outreach.
  • Enhanced client satisfaction ratings by scheduling on-site service requests, managing show logistic needs to meet demands.
  • Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions.

Call Center Representative

Convergys
Charlotte, NC
01.2020 - 10.2021
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Educated customers on company systems, form completion and access to services.
  • Improved overall efficiency 96% by anticipating needs and providing outstanding support.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards
  • Educated customers about billing, payment processing and support policies and procedures
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management
  • Educated customers on company systems, form completion, and access to services
  • Met customer call guidelines for service levels, handle time and productivity
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines

Retail Sales Specialist

Spectrum
Charlotte, NC
03.2019 - 04.2021
  • Handled in-store purchase payment processing with cash and credit cards.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
  • Studied target markets and developed merchandising strategies meeting age specific, and day to day group needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Greeted customers and helped with product questions, selections and purchases.
  • Managed over 20 customer calls per day. Increased customer satisfaction by 45%.
  • Conducted ongoing staff development to help employees achieve growth within job roles
  • Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders, and pricing needs
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction
  • Increased sales and customer satisfaction through personalized servicing

Operator

Ansco & Associates
Charlotte, NC
03.2017 - 12.2017
  • Performed equipment tests, calibrations and repairs to keep machines running smoothly and prevent malfunctions.
  • Operated technical and mechanical equipment and adjusted machine settings according to work cycles.
  • Efficiently read and interpreted blueprints.
  • Recognized upset conditions, determining cause, and took appropriate corrective action.
  • Kept accurate records of defective units or products.
  • Analyzed and measured final products with precision tools to confirm compliance to specifications and standards.
  • Fed raw materials into machines.
  • Assisted with equipment startups and machine installation tasks.
  • Worked outside in all weather conditions.
  • Monitored and tracked warehouse inventory and ordered new materials to prevent shortages.
  • Performed inspections and routine maintenance on equipment.
  • Inspected machine parts with measuring tools.

Assistant Manager

Chipotle Mexican Grill
Charlotte, NC
01.2015 - 11.2016
  • Launched quality assurance practices for each phase of development.
  • Developed detailed plans based on broad guidance and direction.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Monitored security to protect employees, customers and property.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Created employee schedules to align coverage with forecasted demands over 20+ employees.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

FOH Grill Man

Firebirds Wood Fired Grill
Charlotte, NC
01.2015 - 11.2016
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Gained strong leadership skills by managing projects from start to finish.
  • Developed and maintained courteous and effective working relationships.
  • Applied effective time management techniques to meet tight deadlines.
  • Delivered services to customer locations within specific timeframes.
  • Worked well in team setting, providing support and guidance.
  • Proved successful working within tight deadlines and fast-paced environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated high level of initiative and creativity while tackling difficult tasks.
  • Skilled at working independently and collaboratively in team environment.
  • Excellent communication skills, both verbal and written.
  • Organized and detail-oriented with strong work ethic.
  • Resolved problems, improved operations and provided exceptional service.
  • Passionate about learning and committed to continual improvement.

Education

High School Diploma -

Hopewell High School
Huntersville, NC
06.2016

Skills

  • Staff Scheduling
  • Site Inspection
  • Report Preparation
  • Staff Training
  • Data Process Auditing
  • Fiscal Management
  • Customer support
  • Documentation and reporting
  • Verbal and written communication
  • Problem-solving skills
  • Inbound phone calls
  • Sales expertise
  • Quality assurance
  • Proficient in Microsoft
  • 63 WPM
  • Call center operations

Certification

  • CCM - Certified Construction Manager

Timeline

Call Center Representative

Convergys
01.2020 - 10.2021

Retail Sales Specialist

Spectrum
03.2019 - 04.2021

Operator

Ansco & Associates
03.2017 - 12.2017

General Foreman

Mears Group
06.2016 - Current

Site Coordinator

McIver Masonry
02.2016 - Current

Assistant Manager

Chipotle Mexican Grill
01.2015 - 11.2016

FOH Grill Man

Firebirds Wood Fired Grill
01.2015 - 11.2016

High School Diploma -

Hopewell High School

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Leonard McIver