Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Languages
Quote
Timeline
BusinessDevelopmentManager
Lea Regina A. Antiporda

Lea Regina A. Antiporda

Operations Officer
Rashidiya

Summary

Versatile Operations Officer adept at taking on routine and complex business challenges with a resourceful and creative approach. Recognized as a driven, dedicated and hardworking leader with a history of streamlining operations and increasing efficiency.

Overview

3
3
Languages
4
4
years of post-secondary education
13
13
years of professional experience

Work History

Operations Officer

Bank of China (Dubai) Branch – DIFC
2019-03 - 2020-12
  • Processed remittances whether be inward or outward, fixed deposit, syndicated loan, letter of credit, margin deposit, account opening and closing, manual fees, tax collection, etc. with high accuracy and efficiency.
  • Optimized business processes to foster operational efficiency.
  • Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
  • Verified compliance with best business practices throughout organization.
  • In charge of our department’s document management and keeping a track of important files like client’s signature list, E-token logbook and CIF maintenance.

Corporate Cashier and Senior Customer Service

Al Rostamani International Exchange – Deira
2014-11 - 2018-11
  • Operating with cash, cheque and other financial transactions in accordance to guidelines provided by the Company with accuracy and efficiency.
  • Exercise due diligence in processes related to customer transactions to ensure risk mitigation and adherence to relevant AML procedures and KYC initiatives.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Responding to queries made via email, call or in person within agreed timescale.

Branch In Charge

Orient Exchange Co. (L.L.C.) – Silicon Oasis
2012-10 - 2014-10
  • Monitor the exchange rate for foreign currencies and telegraphic transfer and immediately update the clients for prevailing rates.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Client Service Associate 3

BDO Unibank, Inc
2010-05 - 2012-10
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.

OJT

Odyssey Music and Video
2009-11 - 2010-03
  • Validated warehouse data structure and accuracy.
  • Performed systems and data analysis using variety of computer languages and procedures.

Student Assistant

Polytechnic University of the Philippines
2007-06 - 2009-10
  • Assists and supervises the Administration of Polytechnic University of the Philippine College Entrance Test PUPCET (A.Y.2007-2008 and 2008-2009).
  • Checks, interprets, evaluate and scores Psychological Tests and forwards to the Psychometrics for rechecking;.
  • Administered Individual Inventory Record Forms and Survey of Problems to the freshmen students;.
  • Coordinates and facilitates seminars, workshop and conferences conducted by the unit.

Education

BBA - Business Administration

Polytechnic University Of The Philippines
2006-06 - 2010-05

Skills

MS Office

Operating Systems: Windows XP, Windows Vista

Lotus Notes

Relationship building and management

Cash handling expertise

Reporting familiarity

Customer Service

Verbal and written communication

Operational efficiency

Office administration

Accomplishments

  • Chinese Proficiency Test (HSK Level 1) – Total Score : 200 / Percentile Rank : 99.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Languages

Tagalog

English

Chinese

Quote

“Don't do unto others what you don't want done unto you.”
― Confucius

Timeline

Operations Officer

Bank of China (Dubai) Branch – DIFC
2019-03 - 2020-12

Corporate Cashier and Senior Customer Service

Al Rostamani International Exchange – Deira
2014-11 - 2018-11

Branch In Charge

Orient Exchange Co. (L.L.C.) – Silicon Oasis
2012-10 - 2014-10

Client Service Associate 3

BDO Unibank, Inc
2010-05 - 2012-10

OJT

Odyssey Music and Video
2009-11 - 2010-03

Student Assistant

Polytechnic University of the Philippines
2007-06 - 2009-10

BBA - Business Administration

Polytechnic University Of The Philippines
2006-06 - 2010-05
Lea Regina A. AntipordaOperations Officer