Leanne Perez
St. Cloud,FL
Summary
High-energy Customer Service Representative offering 20+ years of related experience, organized nature and excellent problem-solving skills. Knowledgeable and dedicated customer service professional with extensive experience in the retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
31
31
years of professional experience
Work History
Customer Service Associate
The Home Depot Inc
Saint Cloud, United States
05.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
Production Assistant
Arribas Brothers @ Walt Disney World
Lake Buena Vista, FL
03.1997 - 03.2021
- Placing orders for customers and follow through on special orders, making sure these orders are shipped inside/outside of the country in a timely manner, issue repair work orders and/or credits for damage goods, inventory control for all locations inside & outside the US, manage company Facebook page, deal closely with our vendors, work with Disney Guest relations in all parks & hotels, transfer product from one store to another, involved in all special events.
- Worked closely with manager to provide effective assistance for specific aspects of business operation.
- Reviewed activities for production team to complete tasks on time.
- Created reports and documents while submitting production paperwork on time.
- Stayed alert, active and ready to respond to any request at any time using variety of available resources.
- Maintained filming and Sandblasting locations by straightening areas, removing trash and performing daily maintenance in production area.
Department Manager
Arribas Brothers @ Walt Disney World
Lake Buena Vista, FL
03.1997 - 03.2021
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Developed empowering employee culture focused on equipping employees to independently meet customer needs.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Communicated with managers of other departments to maintain transparency.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed and implemented plans to maximize sales and meet or exceed goals and objectives.
Stocker Associate
Arribas Brothers @ Walt Disney World
Lake Buena Vista, FL
03.1997 - 03.2021
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
- Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
- Regularly assessed sales floor stock levels to replenish with backstock merchandise before depletion.
- Prepared merchandise for transfer to shelves by removing packing materials and applying identifying codes, such as price or inventory control numbers.
- Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
- Selected by general and warehouse managers to tackle special projects, expediting stock implementation during shortages.
- Collaborated with backroom and receiving team, working night shifts to support inventory fulfillment goals.
- Assisted in development of trainees, providing instruction and support to optimize readiness.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Unloaded arriving product stock and moved to store display areas.
- Performed inventory control, such as counting and stocking merchandise.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Demonstrated strong communication skills and understanding of packing slip processing requirements.
- Checked and pulled defective or expired products from shelves.
- Checked packages and merchandise for damage and quickly notified vendors to request replacements.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Maintained effective team member communication.
- Maintained neat, orderly and safe work space.
- Conducted periodic inventory inspections and reported out-of-stock items.
Buyer's Assistant
Arribas Brothers @ Walt Disney World
Lake Buena Vista, FL
03.1997 - 03.2021
- Maintained key item stock levels and wrote or expedited purchase orders.
- Analyzed inventory usage and assessed trends to provide maximum coverage for each time period.
- Maintained complete documentation and records of all purchasing activities.
- Tracked inventory shipments and prepared spreadsheets detailing item information.
- Administered project-based data entry assignments within CAM database for accurate record-keeping.
- Standardized inventory quarterly reporting and analysis and instituted corrective action for close-outs and out-of-stock items to keep inventory records current.
- Managed vendor purchase order process including dispatch, delivery and invoicing to set contractual guidelines and maintain budgetary regulations.
- Computed and created purchase orders in CAM to monitor stock levels, verify purchase requisitions and expedite customer orders.
Shipping and Receiving Clerk
Arribas Brothers @ Walt Disney World
Lake Buena Vista, FL
03.1997 - 03.2021
- Worked with vendor representatives to resolve damaged shipments and item shortages, protecting company interests and financial targets.
- Investigated and adopted optimal shipping and receiving strategies, selecting best carriers, routes and methods to minimize costs and enhance schedules.
- Orchestrated efficient routing by producing accurate shipping documentation and package labels.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Performed basic mathematical calculations to check weights and dimensions of shipments.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Collaborated with other departments on supply and quality issues.
- Updated computer tracking system with latest product movements.
- Coordinated storage locations and product movements.
- Picked orders, scanned products and packed boxes.
- Handled day-to-day shipping and receiving overseeing more than 100 packages per day.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
- Scheduled pickups and deliveries to maintain smooth operations.
- Processed and restocked returns.
Front End Cashier
Arribas Brother @ Walt Disney World
Lake Buena Vista, FL
03.1997 - 03.2021
- Counted cash in register drawer at beginning and end of shift.
- Reviewed and resolved differences between accounting information and cash drawer.
- Greeted customers and responded to requests for information.
- Operated cash register swiping barcode items across electronic scanner to record price and collected payment.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Tracked inventory, located items and requested new merchandise with hand-held scanners and cellular devices.
- Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Determined customer requirements and suggested ideal product offerings to meet needs and boost revenue.
- Supported front end procedures to keep items well-stocked to prevent shrinkage.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
Customer Service Representative
Arribas Brothers @ Walt Disney World
Lake Buena Vista, FL
03.1997 - 03.2021
- Collected customer feedback and made process changes to exceed customer satisfaction goals 100%.
- Educated customers on promotions to enhance sales.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Responded to customer requests for products, services and company information.
- Entered customer interaction details in e-mails to track requests, document problems and record solutions offered.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
Education
DIPLOMA -
Cypress Creek High School
Orlando, FLBachelor of Arts - Applied Behavior Analysis
Ashford University
San Diego, CACurrent
Skills
- Customer support
- Building Customer Trust and Loyalty
- Stocking and replenishing
- Money handling
- Product restocking
- Time management strength
- Customer assistance
- Multi-tasking ability
- Computer skills
- Good listening skills
- Customer Support
- Inventory Replenishment
- Guest Satisfaction
- Responding to Difficult Customers
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Customer Service Associate
The Home Depot Inc
05.2022 - Current
Production Assistant
Arribas Brothers @ Walt Disney World
03.1997 - 03.2021
Department Manager
Arribas Brothers @ Walt Disney World
03.1997 - 03.2021
Stocker Associate
Arribas Brothers @ Walt Disney World
03.1997 - 03.2021
Buyer's Assistant
Arribas Brothers @ Walt Disney World
03.1997 - 03.2021
Shipping and Receiving Clerk
Arribas Brothers @ Walt Disney World
03.1997 - 03.2021
Front End Cashier
Arribas Brother @ Walt Disney World
03.1997 - 03.2021
Customer Service Representative
Arribas Brothers @ Walt Disney World
03.1997 - 03.2021
DIPLOMA -
Cypress Creek High School
Bachelor of Arts - Applied Behavior Analysis
Ashford University
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